Shoshannah Peck
Midland,MI
Summary
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Redeemed Marketplace
01.2024 - Current
- Assisted customers in product selection and provided tailored recommendations to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and organized merchandise displays.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Performed light cleaning, organizational, & decorative tasks
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
Team Member
Super Flite Oil
08.2024 - 03.2025
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Monitored and verified merchandise for proper prices and labels.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Improved customer satisfaction by quickly helping each person find desired items.
At-Home Caregiver
Right At Home Health Care
01.2023 - 08.2024
- Provided compassionate personal care and assistance with daily living activities for clients.
- Administered medications and monitored client health conditions to ensure safety and well-being.
- Developed and maintained strong relationships with clients to foster trust and improve quality of care.
- Collaborated with healthcare professionals to create individualized care plans tailored to client needs.
- Managed time efficiently to balance multiple client schedules while ensuring quality support services.
- Established trusting relationships with clients through active listening and empathetic communication skills, fostering a positive caregiving atmosphere.
- Facilitated social engagement by encouraging participation in hobbies, recreational activities, and community events to boost mental wellbeing.
- Coordinated respite care for families needing temporary relief from full-time caregiving duties without compromising client wellbeing.
- Enhanced client well-being by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained detailed records of client progress and changes in condition to facilitate informed decision-making by healthcare providers.
- Promoted continuity of care by routinely communicating with healthcare providers and family members to share updates on the client''s condition and progress.
Keyholder Shift Lead
Dollar General Market
10.2022 - 03.2023
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on customer service best practices and operational efficiency.
- Managed cash register functions, ensuring accurate transactions and adherence to cash handling protocols.
- Coordinated inventory management processes, including stock replenishment and product placement strategies.
- Implemented merchandising techniques to enhance product visibility and improve sales performance.
- Monitored store environment for safety and cleanliness, addressing issues promptly to maintain standards.
- Assisted in loss prevention efforts through vigilant monitoring of store activities and reporting discrepancies.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Increased sales by providing exceptional customer service and product knowledge.
Education
High School Diploma -
The American Academy
Salt Lake City, UT05-2025
Certificate of Makeup Artistry - Makeup Artistry
IAP Career College
Portland07-2023
Skills
- Cash management
- Inventory oversight
- Visual merchandising
- Conflict resolution
- Relationship building
- Event coordination
- Friendly and helpful
- Problem-solving
- Teamwork and collaboration
- Reliability and punctuality
- Professional appearance
- Sales expertise
- Independent judgement
- Trend awareness
- Brand representation
- Upselling strategies
- Fashion sense
- Verbal and written communication
- Customer service
- Makeup application
- Client consultation
Timeline
Team Member
Super Flite Oil
08.2024 - 03.2025
Retail Sales Associate
Redeemed Marketplace
01.2024 - Current
At-Home Caregiver
Right At Home Health Care
01.2023 - 08.2024
Keyholder Shift Lead
Dollar General Market
10.2022 - 03.2023
High School Diploma -
The American Academy
Certificate of Makeup Artistry - Makeup Artistry
IAP Career College