Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Shoshaunyi Washington

Fort Novosel,AL

Summary

Dedicated and results-driven U.S Army veteran with 10 years of experience in systems administration, compliance enforcement, network security, and customer service with an active Secret Security Clearance. Security+ certified and skilled in leading complex IT projects, managing device upgrades, and implementing scalable infrastructure solutions. Recognized for strategic planning, strong leadership, and completing mission objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Information Technology Expert

US Army
06.2022 - Current
  • Configured and imaged for over 200 end-user devices.
  • Managed and configured over 30 mobile devices by using the Mobile Device Management Server (MDM), Email+, Microsoft Teams, and MobileIron.
  • Initialized and allocated hardware and software for staff utilization.
  • Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
  • Monitored computer system performance to ensure proper operation.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Set up network profiles, security permissions and file sharing systems.

System Administrator

US Army
03.2021 - 05.2022
  • Responsible for maintaining and supporting the Army sustainment automation systems essential for logistics and daily operations (SASMO).
  • Provided technical support to over 100 end-users across multiple locations.
  • Ensured all devices and users were in compliance with cybersecurity guidelines.
  • Coordinated with higher support teams to ensure the maintenance and accountability of sensitive equipment.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.

Help Desk Administrator

US Army
02.2018 - 02.2021
  • Served as the senior telecommunications officer by overseeing and managing 100+ mobile devices.
  • Responsible for assessing unit equipment requirements, forecasting device refresh cycles, and coordinating with multiple vendors for the fielding and decommission of software and hardware.
  • Utilized project management principles to enforce Army information technology policies and cybersecurity standards.
  • Streamlined help desk processes for improved efficiency and quicker response times.
  • Mentored junior team members and served as a resource for technical knowledge sharing within the Help Desk team.

Help Desk Automations

US Army
02.2017 - 02.2018
  • Managed and maintained Centrix-K network infrastructure, including configuration, monitoring, and performance optimization.
  • Provided Tier 1 and Tier 2 support for hardware, software, and network-related issues, ensuring end-user satisfaction.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.

Skills

  • Security
  • Microsoft Office 365
  • Information System Security Officer (ISSO)
  • Information Assurance Manager
  • Active Directory
  • Mobile Device Management (MDM)
  • Project Management
  • System Administrator
  • Telecommunication Officer
  • Service Desk Supervisor
  • Cyber Security
  • Compliance Manager

Certification

COMPTIA SECURITY+ CE

Timeline

Information Technology Expert

US Army
06.2022 - Current

System Administrator

US Army
03.2021 - 05.2022

Help Desk Administrator

US Army
02.2018 - 02.2021

Help Desk Automations

US Army
02.2017 - 02.2018

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Shoshaunyi Washington