Shosuke Harada
Bend,OR
Summary
Customer service professional with proven communication and problem-solving abilities. Skilled in managing high-volume customer interactions while maintaining professionalism and empathy. Recognized for enhancing customer experiences and efficiently resolving issues. Aiming to contribute a collaborative and supportive approach to a customer-centric position.
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Brings solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills in Desired Position role.
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Diligent Desired Position with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment. Offering customer-focused approach and genuine willingness to learn and grow in dynamic environment. Brings solid foundation in communication and organization, easily adapting to new information and procedures. Ready to use and develop problem-solving and multitasking skills in [Desired Position] role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Super 8 bend
09.2023 - Current
- Reliable and personable Front Desk Agent possessing extensive experience in customer service, guest check-in, and problem resolution.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Employee
Fred Meyer
09.2022 - 05.2023
- Dedicated grocery store professional with extensive experience in produce handling, customer service, and display organization.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Restaurant Busser
El Caporal
09.2021 - 03.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
High School Diploma -
Bend Senior High School
Bend, OR06.2023
Skills
- Customer service and hospitality
- Problem-solving and time management
- Cash handling and reservations
- Guest accommodations and support
- Listening and front desk management
- Microsoft Office proficiency
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Guest accommodations
- Listening skills
- Administrative skills
- Microsoft office
Other Activities
Study English
Full Professional
And fluent in Japanese
Native or Bilingual
Indonesian
Native or Bilingual
Certification
- CMT - Certified Medication Technician
Additional Information
Fluent Japanese Language
Fluent Indonesia Language
Timeline
Front Desk Agent
Super 8 bend
09.2023 - Current
Employee
Fred Meyer
09.2022 - 05.2023
Restaurant Busser
El Caporal
09.2021 - 03.2022
High School Diploma -
Bend Senior High School
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