SHOUA LIM
Sacramento,CA
Summary
Successful at collaborating with a wide age range of people. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
DefPro Agent
Corestaff/Swipejobs
03.2022 - 01.2023
- Knowledge of CA EDD state provided UI systems (CUBS, OTECH/SCDB, IIF, UISS)
- Review and analyze claims and documentations to determine appropriate course of action
- Respond to Employers/Third party administrators by issuing Notices of Determination/Ruling (DE 1080 EZ), or response to Employer Communication form (DE 4614)
- Established communication with supervisor, quality analyst, and team to reach daily goals
- Skilled at working independently and collaboratively in a team environment
Child Development Specialist I
Sacramento County, DCFAS
02.2021 - 02.2022
- Supervise and verbally communicate with youths ages 0 to 17
- Perform services in the care and instruction of youth at CPSU (Centralized Placement & Support Unit) facility to ensure their well-being in accordance with State and county regulations
- Observe, de-escalate situations, and use critical thinking
- Effective communication with Child Development team, Social Workers, Program Managers, and supervisors on daily goals, activities, and youths.
Substitute Teacher Assistant
SETA Head Start
02.2018 - 03.2020
- Plan and implement daily activities for children from 3 to 5 years in day care program operated by Head Start
- Work effectively with low-income families and parent groups.
- Encouraged continuous development for students of ages through proactive in-class assistance.
- Maintained smooth classroom operations by assisting teachers with any administrative, instructional or student support need.
Team Leader
Sacramento Chinese Community Service Center
12.2016 - 04.2017
- Plan, Implement, monitor, and instruct 20 middle school students in educational settings through lectures, discussions, and group activities
- Collaborate with program managers and execution of day to day operations
- Meet with parents to resolve conflicting educational priorities and issues.
Education
BA - Child Development
California State University of Sacramento
Sacramento, CAChild Development
California State University of Stanislaus
Turlock, CASkills
- Possess Basic Computer Skills
- Strong Communication Abilities
- Critical Thinking
- Time Management Skills
- Work Organizing and Prioritizing
- Fact-Finding
- Benefit Audit
- Maintain Confidentiality and Professional Boundaries
- Strong Interpersonal and Customer Service Skills
- Conflict Resolution Techniques
- Quality Analyst
Timeline
DefPro Agent
Corestaff/Swipejobs
03.2022 - 01.2023
Child Development Specialist I
Sacramento County, DCFAS
02.2021 - 02.2022
Substitute Teacher Assistant
SETA Head Start
02.2018 - 03.2020
Team Leader
Sacramento Chinese Community Service Center
12.2016 - 04.2017
BA - Child Development
California State University of Sacramento
Child Development
California State University of Stanislaus
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