Shoua Xiong
Oshkosh,Wisconsin
Summary
Proven track record of enhancing client satisfaction and streamlining operations, as demonstrated at Aurora Medical Center. Leveraged strong verbal communication and analytical thinking to solve complex issues, achieving an 85% success rate in sales negotiations. Skilled in customer service and strategic decision-making, consistently delivering results beyond expectations.
Overview
16
16
years of professional experience
Work History
Notary Signing Agent
Self-employeed
01.2022 - Current
- Demonstrate commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Maximize availability for clients by offering flexible scheduling options, including evenings and weekends when needed.
- Increase efficiency for lenders and title companies by promptly returning completed documents after thorough verification of their accuracy.
- Facilitate seamless real estate transactions by accurately executing all necessary documents, including deeds, mortgage notes, and affidavits. Enhance client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
- Maintain comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity. Reduce errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
Patient Service Representative
Aurora Medical Center
06.2019 - 12.2022
- Acted as first point of contact for patients by providing outpatient department reception. Greeted and registered patients, completed all necessary forms, obtained demographic and insurance information, collected co-payment, posts payments, and adds or updates basic patient account information. Balanced deposits and credit card payments each day.
- Used EPIC to schedule appointments. Applied administrative knowledge and courtesy to explain procedures and services to patients. Helped address patient complaints through timely corrective actions and appropriate referrals. Offered simple, clear explanations to help patients and families understand hospital policies and procedures. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Maintained customer satisfaction with forward-thinking strategies focus on addressing patient needs and resolving concerns. Answered constant flow of patient calls with minimal wait times. Promoted superior experience by addressing patient concerns, demonstrating empathy and resolving problems swiftly. Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to enhance customer service experience and exceed team goals through effective patient satisfaction rates. Facilitated communication between patients and various departments and staff.
Sales Coordinator
Juice Plus+ Company
02.2013 - 06.2018
- Improved productivity by increasing customer feedback and maintaining long-term business goals. Stayed up-to-date on products to maintain long-term helpful relationships with clients and increase overall sales. Compiled client profiles and entered information into operating system.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. Established working relationships with clients by organizing various events. Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
Independent Sales Representative
World Financial Group
01.2009 - 01.2013
- Identified and qualified customer needs by developing sales strategies to negotiated and closes profitable projects with 85% success rate. Contacted customers as soon as issues arose to immediately find resolution before problems escalated. Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Asked appropriate open-ended questions to discover prospects' needs and requirements. Organized company files, creating support system to decrease workload, and increase productivity of account managers. Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
Hmong Interpreter
Garden & Associates, Inc.
06.2010 - 06.2011
- On-called interpreter for clinics, hospitals, and various organizations. Provided cultural input to speakers to help both parties understand other. Listen intently to patient, doctors, nurses or medical staff and convey information as close to what was spoken.
- Communicate with professional level effectively and efficiently between both parties. Knowledgeable in medical vocabulary in order to understand needs of patient to medical staffs.
Bank Teller
US Bank
2008 - 2009
- Organized, stocked, and maintained teller window area. Balance cash drawer with 100% rate of accuracy. Executed customer transactions, including deposits, withdrawals, money orders and checks. Made wire transfers, stop payments and account transfers.
- Maintained friendly and professional customer interactions. Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Sold cashier's checks, traveler's checks and money orders. Coordinated daily cash at high-volume location and solve customer problems in professional manner. Assessed clients' financial situations to develop strategic solutions by listening and understanding their needs.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills. Answered customer inquiries regarding account balances, transaction history, services charges and interest rates. Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
Education
Associate of Arts - General Education
Century College
White Bear Lake, MN2013
Skills
- Proficient computer skills
- Strong verbal communication
- Organizational and interpersonal skills
- Analytical thinking
- Data Entry
- Customer service
- Strategic decision-making
- Accountability
Timeline
Notary Signing Agent
Self-employeed
01.2022 - Current
Patient Service Representative
Aurora Medical Center
06.2019 - 12.2022
Sales Coordinator
Juice Plus+ Company
02.2013 - 06.2018
Hmong Interpreter
Garden & Associates, Inc.
06.2010 - 06.2011
Independent Sales Representative
World Financial Group
01.2009 - 01.2013
Bank Teller
US Bank
2008 - 2009
Associate of Arts - General Education
Century College