Shoua Yang
Saint Paul,MN
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 5 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
7
7
years of professional experience
Work History
Office Coordinator
Natural Dental
02.2021 - Current
- Schedule appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Manage approximately 30 incoming calls, emails and faxes per day from customers.
- Complete 30 claims per week
- Contribute to office organization by maintaining accurate patient records and updating files regularly.
- Work collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Provide administrative support to staff members, assisting with daily tasks as needed to promote productivity across organization.
- Serve as point of contact for clients visiting office, providing exceptional customer service that led to increased client retention rates.
- Complete bi-weekly payroll for 5 employees.
Dental Assistant
Dr. Thomas Vukodinovich
02.2019 - 04.2020
- Prepare and arranged instruments, medications, and required materials for dental procedures.
- Perform general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Help dentists restore teeth by applying permanent and temporary fillings and crowns.
- Maintain clean and sterile work environment to prevent cross-contamination and infection.
- Assist in chair-side dental procedures by filling cavities and taking impressions.
- Educate patients by giving oral hygiene, plaque control, and postoperative instructions.
- Document patient dental health information, medical history, and vital signs for future reference.
- Sterilize rooms and prepped equipment and instruments for 10 procedures daily.
Clinical Assistant/Dental Assistant
Community Dental Care
06.2017 - 12.2018
- Ensure accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Reduce wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Follow appropriate procedures to minimize patient's exposure to radiation.
- Maintain up-to-date patient records with medical histories and test results.
- Streamline operations and prioritize tasks, allowing hygiene staff to increase patients by 25%
- Sterilize rooms and prepped equipment and instruments for 20 procedures daily.
Education
High School Diploma -
Riverside University High School
Milwaukee, WI06.2012
Skills
- Dental 5 years
- MS Office: 5 years
- Proficient in Microsoft Office with focus on Excel
- Software's: Open Dental, Eaglesoft, Dentrix, Apytrex (X-Ray Program), Dental Charting
- Bilingual in Hmong and English
- Staff Development and Training
- Calendar Management
- Credit and collections
- Office Management
- Financial Tracking
Certification Licensure
American Heart Association, CPR/First Aid, 2023
Timeline
Office Coordinator
Natural Dental
02.2021 - Current
Dental Assistant
Dr. Thomas Vukodinovich
02.2019 - 04.2020
Clinical Assistant/Dental Assistant
Community Dental Care
06.2017 - 12.2018
High School Diploma -
Riverside University High School
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