Shougo Hioki
Schaumburg,IL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Japan Steel Works America, Inc.
2019.10 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined sales operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Representative
Japan Steel Works, Ltd.
2014.04 - 2019.09
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts with clients and developed relationships with key personnel.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Arts - International Relations
International Christian University
Tokyo, Japan03.2014
Skills
- Task Delegation
- Staff Management
- Staff Development
- Sales Reporting
- Project Management
- Sales Strategies
- Business Development
- Problem-solving abilities
- Team building
- Organizational skills
- Inventory management
- Marketing knowledge
- Conflict resolution
- Industry knowledge
- Meeting facilitation
- Sales expertise
- Emergency Response
- Project Planning
- Employee Development
- Staff Training
Languages
Japanese
Native or Bilingual
Timeline
Assistant Manager
Japan Steel Works America, Inc.
2019.10 - Current
Sales Representative
Japan Steel Works, Ltd.
2014.04 - 2019.09
Bachelor of Arts - International Relations
International Christian University
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