Shourouk Hirbawi
Fountain Valley,USA
Summary
Dependable hardworker. Successful in working as a team, and excels in being punctual. Well-organized, self-motivated and knowledgeable about managing fast-paced work.
Overview
7
7
years of professional experience
Work History
BARTENDER
NEP CAFE
11.2022 - Current
- Creating a variety of drinks such as mocktails, coffees, and alcoholic beverages at an extremely fast pace
- Handling the expedite station ensuring all drinks are accurate and finishing them with the correct garnish
- Maintaining a clean and sanitary work space by wiping counters of any spills, polishing glasses, and that all products are labeled and in designated areas
- Guaranteeing all guests feel welcome and are given professional and exceptional service
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
VETERINARY ASSISTANT/Receptionist
A Acacia Animal Hospital
01.2019 - Current
- Assisted in blood draws, preparing medications, and managing anesthesia during surgery
- Prepped animals for surgery and assisted with diagnostic tests, including radiographs, urinalysis, and fecal exams
- Aided in maintaining a sanitized and clean work environment
- Restrained and provided emotional strength during euthanizing of pets
- Conducted intake interviews with clients and their pets
- Provided directions for medications and immunizations authorized by the veterinarian
- Sterilized and maintained surgical equipment and instruments
- Provided emergency assistance to injured or sick animals
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Beach Animal Urgent Care
04.2024 - 07.2024
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving concerns promptly.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma - Psychology
Cypress Community College
CASkills
- Knowledge of basic computer skills using Microsoft Office, and Powerpoint
- Teamwork and Professionalism
- Handling Difficult Customers
- Energetic and Outgoing
- Patience and tolerance
- Engaging personality
LANGUAGES
Arabic
Native or Bilingual
Timeline
Receptionist
Beach Animal Urgent Care
04.2024 - 07.2024
BARTENDER
NEP CAFE
11.2022 - Current
VETERINARY ASSISTANT/Receptionist
A Acacia Animal Hospital
01.2019 - Current
High School Diploma - Psychology
Cypress Community College