Shouvik Mukherjee
IT
Milwaukee,India
Summary
Highly motivated Production Engineer with comprehensive experience in process improvement, quality assurance. Exceptionally talented at investigating and sourcing new equipment and identifying and addressing technical issues. Dynamic professional possessing excellent planning, executing and monitoring capabilities.
SME successful at reducing downtime and improving production processes. Hands-on individual comfortable working in close proximity with QA team to promote efficient product releases. Skillful in developing manufacturing processes and setting production goals. Proficient in J2EE, ELK, Dynatrace.
Overview
9
9
years of professional experience
1
1
Language
Work History
Technology Lead
Infosys Technologies Ltd.
10.2014 - Current
- Led the Production Application Support effort with focus on incident management.
- Collaborated with business planning department to monitor and adjust company-wide technology utilization, modifying infrastructure to meet business goals.
- Drafted technology buying budget plans, prioritizing vital purchases to provide maximal impact from tech spending.
- Fostered strong relationship between technology team and managers to align efforts.
- Utilized Java and programming languages to develop software solutions.
- Established and maintained relationships with software vendors.
- Utilized source control systems to manage software development cycle.
- Collaborated with other departments to identify and solve software issues.
- Implemented and maintained software solutions according to customer requirements.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Improved systems with addition of new features and infrastructure.
- Investigated system issues and implemented resolutions to reduce downtime.
- Researched and adopted new technologies to add value to existing offerings.
- Maintained authoritative knowledge through continued education and ongoing training.
- Assessed business requirements to create focused solutions.
- Troubleshot complex issues impacting systems performance, applying root cause analysis techniques to prevent future occurrences.
- Provided mentorship to junior team members, fostering professional growth and strong work ethics in the workplace.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
B.Tech in Applied Electronics and Instrumentation -
West Bengal University of Technology
01.2014
10+2 (C.B.S.E) -
D.A.V Public School, D.V.C M.T.P.S
01.2010
10th (C.B.S.E) -
D.A.V Public School, D.V.C M.T.P.S
01.2008
Skills
- Technology Architecture Management
- Technology Infrastructure Optimization
- Technology Governance
- Documentation Protocol Design
- Continuous Integration
- Business Analysis
- Data Analysis
- API Development
- Agile Methodologies
- Change Management
- Functionality Testing
- Microsoft SQL Server
Languages
English, Hindi and Bengali
Skills Set
CORE JAVA, J2EE, JUnit, Selenium, Kevlar, HTML, JavaScript, CSS, Shell scripting, Tomcat 6.0.x, Tomcat 7.0x, Oracle 11g, Oracle 12c, MS Windows 7/ 8/ 10, Linux, Mac OS X, Eclipse Neon, STS, Toad v9.0, RAD, HTTPWatch, WinMerge, Putty, ELK, Cherwell, Fiddler, ServiceNow, Design, Development and Maintenance of Standalone as well as Web based Applications., Providing Real time support to Production Issues., Adhering to best practices for project support and documentation.
Notable Attainments
- Was awarded MVP for Q1 2019-2020 for value addition through automation from Infosys.
- Was awarded MVP for Q2 2020-2021 for onboarding entire fleet of applications into ELK and implement Auto Ticketing which was greatly appreciated by the Client.
- Was awarded an Insta award for commendable performance in Q2 2018-19 from Infosys.
- Was awarded WOW award for commendable performance in Q3 2015-16 from Infosys.
- Continued appreciation from client for consistent on time performance.
- During Training was a part of the SGT Team. This Team used to serve as SPOC between the Trainees and Infosys Management.
Personal Information
- Passport Number: M1720756
- Father's Name: Mr. Suderson Mukherjee
- Date of Birth: 11/27/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above statements are true and complete to the best of my knowledge and belief.
12/15/2023 Milwaukee
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureTeam Building / Company RetreatsCareer advancementHealthcare benefitsPersonal development programsWork-life balance401k matchPaid time offPaid sick leaveStock Options / Equity / Profit SharingAccomplishments
- Resolved product issue through consumer testing.
- Supervised team of 5 staff members.
- Documented and resolved multiple hot prod issues which led to customer satisfaction.
Software
Java
Spring Boot
SQL
Javascript
Interests
Gaming, Watching movies Travelling
Timeline
Technology Lead
Infosys Technologies Ltd.
10.2014 - Current
B.Tech in Applied Electronics and Instrumentation -
West Bengal University of Technology
10+2 (C.B.S.E) -
D.A.V Public School, D.V.C M.T.P.S
10th (C.B.S.E) -
D.A.V Public School, D.V.C M.T.P.S
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