Shova Niraula

• Conducted gap analysis of SOAP and REST APIs to facilitate modernization and maintain backward compatibility.
• Collected stakeholder SRS and developed sequence diagrams for comprehensive technical documentation.
• Coordinated SSH key updates with Fintech, logging all requests in Salesforce for tracking purposes.
• Processed intake requests in Salesforce, creating Jira tickets to monitor API enhancement progress.
• Documented API specifications, including authentication types, endpoints, and environments for development and QA teams.
• Performed API testing in Insomnia to validate data accuracy and assess response behavior.
• Maintained Confluence pages for up-to-date API documentation accessible by cross-functional teams.
• Supported decommissioning of APIs to minimize system clutter and enhance overall performance.
• Gained exposure to Financial Services clients by supporting a Fintech integration project, understanding client categories, and how they access Fidelity products through IX and Digital Exchange.

• Maternity break with newborn while managing family-oriented website business in Nepal

• Analyzed system workflows to identify inefficiencies and recommend automation solutions.
• Designed and implemented system upgrades for seamless integration and minimal downtime.
• Executed SQL queries for data extraction and manipulation to support reporting and validation.
• Collaborated with technical and business teams to enhance system features and user experience.
• Provided end-user support by troubleshooting workflows and recommending process improvements.
• Developed detailed documentation, including technical specs, test cases, and user manuals.
• Applied Agile methodologies to prioritize process improvements and meet project deadlines.

Collaborated with stakeholders to translate business requirements into system specifications for enhancements.

• Conducted process and system analysis to identify inefficiencies and recommend aligned improvements.
• Assisted in system modifications and implementations, ensuring compliance with IT standards.
• Supported user acceptance testing (UAT), tracked post-deployment issues, and ensured successful transitions.
• Utilized Excel for data analysis, validation, reporting, and tracking key metrics during testing lifecycle.
• Worked cross-functionally with QA and technical teams to implement process improvements using Agile methodology.