Shova Shrestha Moktan
Annapolis,MD
Summary
A worldwide Certified COmpTIA Network+ Professional. Dedicated Program Manager and Sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program/Case Manager
Arundel House Of Hope
06.2020 - 02.2022
- Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
- Leveraged case management tools and conflict management techniques to help interdisciplinary teams achieve optimal outcomes.
- Developed and administered budgets, authorized expenditures and monitored financial indicators to improve profitability.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
Front Desk Manager
Best Western Hotel
06.2018 - 08.2020
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and lab data.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Bachelor of Arts - Mass Communication And Major English
Tribhuvan University
Kathmandu, Nepal02.2014
Skills
- Good knowledge on Networking, Active Directory, Microsoft 365
- General knowledge on SaaS, AWS, Sharepoint
- Communications Strategies
- Leadership Development
- Dynamic Written and Verbal Communication Skills
- Research
- Hardworking, Efficient
- Believes in getting things done even in stressful situations
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Bengali
Professional Working
Spanish
Limited Working
Certification
- Certified CompTIA Network+ Professional
- IT Network Support Specialist Training from Everest IT Training Institute
Timeline
Program/Case Manager
Arundel House Of Hope
06.2020 - 02.2022
Front Desk Manager
Best Western Hotel
06.2018 - 08.2020
Bachelor of Arts - Mass Communication And Major English
Tribhuvan University
Similar Profiles
Anjuman ShaikhAnjuman Shaikh
Receptionist at Arundel house hotelReceptionist at Arundel house hotel
Abraham DestinvilleAbraham Destinville
Volunteer at House of Hope Transistional HouseVolunteer at House of Hope Transistional House
Sharonda WilsonSharonda Wilson
Housing Manager at Tracy House of HopeHousing Manager at Tracy House of Hope