Nicole Keys
Philadelphia,PA
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
7
7
years of professional experience
Work History
Heathy Neighborhood Specialist
Pennsylvania Horticultural Society
04.2022 - Current
- Works as part of a core team performing all aspects of gardening and horticulture at some of the city's most prominent and visible gardens. - Promotes sustainability to individuals, other agencies, and communities. - Remains current with organization information and changes. - Assist in the overall maintenance of Garden areas, including the planting, transplanting, pruning, weeding, watering, mulching, transplanting, and support of IPM (integrated pest management) of existing annual and perennial beds throughout the gardens as well as other required tasks. - Installation of new perennial gardens as well as renovations of existing landscapes.
- Developed strong client relationships through consistent communication and attentive service.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Managed approximately 30 incoming calls, emails, and faxes per data from constituents.
Intake Specialist
Campaign For Working Families
12.2022 - 06.2023
- Prepares federal, state, and local tax documents for individual and small business returns. - Assists with developing tax planning strategies to help clients save money and minimize tax liabilities. - Reviews data input and totals on tax forms to ensure 100% accuracy.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
Social Media Manager
3rd Floor Media LLC
05.2022 - 07.2022
- Developed social media strategies and created graphics for platforms - Conceptualized visuals based on requirements. - Developed illustrations, logos, and other designs using the software. - Designed and incorporate creative content into various marketing campaigns, enhancing visuals and attracting a wider audience on website and social media channels. - Implement excellent project management skills to execute company-wide graphic design initiatives, leading 3+ initiatives simultaneously.
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
Tax Examination Specialist
Internal Revenue Service
06.2020 - 05.2022
- Applied the tax code to assist taxpayers in understanding and meeting their tax responsibilities. - Addressed a wide range of issues/problems that require unique solutions. - Provided technical assistance to individuals and businesses primarily through telephone interaction.
- Reviewed financial reports to correctly ascertain taxation and statement requirements.
- Prepared all documents for taxes.
- Collected delinquent federal taxes and secured all delinquent returns.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Social Media Coordinator
Franny Lou's Porch
12.2019 - 04.2020
- Assisted the marketing team with developing and implementing social media strategies. - Monitored the online presence of the company's brand and engaged with users, strengthening customer relationships. - Managed social media planning for the execution of marketing strategies and community engagement.
- Boosted brand visibility by developing and implementing engaging social media campaigns.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Tax Assistant
Erica Booth Tax & Accounting
01.2018 - 10.2019
- Prepared federal, state, and local tax documents for individual and small business returns. - Assisted with developing tax planning strategies to help clients save money and minimize tax liabilities. - Reviewed data input and totals on tax forms to ensure 100% accuracy.
- Enhanced client satisfaction by providing timely and accurate tax preparation services.
- Streamlined tax processes for improved efficiency, reducing errors and increasing overall productivity.
Co-Owner
The Biz LLC
01.2017 - 01.2018
- Co-owner of a digital design company. - Handled clients' social platforms and helped with marketing strategy. - Managed clients' social platforms and created content for them.
- Enhanced business operations by implementing efficient management strategies and streamlining processes.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Education
Certificate -
PHS Workforce Development Program
Philadelphia, PA04.2023
Adult Continuing Education: Digital Design -
Moore College of Art & Design
Philadelphia, PA01.2022
A.A. in Liberal Arts -
Community College of Philadelphia
Philadelphia, PA06.2021
Income Tax Course -
H&R Block
Philadelphia, PA01.2017
Skills
- Supply Management
- Resource Allocation
- Quality Assurance
- Root Cause Analysis
- Bookkeeping
- Community Organizing
- Taxation
- Social Media Marketing/ Management
Additional Information
Full-time student, Philadelphia, PA. 2011-2017
Timeline
Intake Specialist
Campaign For Working Families
12.2022 - 06.2023
Social Media Manager
3rd Floor Media LLC
05.2022 - 07.2022
Heathy Neighborhood Specialist
Pennsylvania Horticultural Society
04.2022 - Current
Tax Examination Specialist
Internal Revenue Service
06.2020 - 05.2022
Social Media Coordinator
Franny Lou's Porch
12.2019 - 04.2020
Tax Assistant
Erica Booth Tax & Accounting
01.2018 - 10.2019
Co-Owner
The Biz LLC
01.2017 - 01.2018
Certificate -
PHS Workforce Development Program
Adult Continuing Education: Digital Design -
Moore College of Art & Design
A.A. in Liberal Arts -
Community College of Philadelphia
Income Tax Course -
H&R Block
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