Shoyusuf Shomansurov
Brooklyn
Summary
Proactive and dedicated professional committed to continuous self-improvement and excellence. Demonstrated ability to swiftly adapt and learn, excelling in cultivating robust connections and delivering outstanding results. Adept at effective communication and collaboration, bringing a dynamic approach to every task. Recognized as a self-driven achiever in high-pressure environments, consistently surpassing goals through strategic leadership and initiative.
Overview
9
9
years of professional experience
Work History
Membership Advisor
MatchPoint NYC
09.2023 - Current
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Built professional sales presentations to promote services to groups of potential customers.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Sales Agent
Crown Auto Leasing
01.2021 - 07.2023
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Made car recommendations based on preferences and outlined benefits of each car option.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
- Demonstrated car technology options and available amenities and upgrades for each model.
- Qualified and followed-up on potential new customer leads.
- Performed inspection and prepared pre-owned cars prior to releasing to inventory.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Auto Broker
The Car Guys
07.2019 - 11.2020
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Checked prices for customers and processed items sold by scanning barcodes.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Assisted customers by answering questions and fulfilling requests.
- Maximized profitability in each and every car and truck deal.
- Completed accurate paperwork and computer entries for clients.
- Demonstrated available automotive models, features and benefits to customers.
- Spent time with guests to determine car and truck needs.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
Cashier
Gourmanoff Supermarket
03.2015 - 11.2017
- Counted cash in register drawer at beginning and end of shift.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Assisted customers by answering questions and fulfilling requests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Educated customers on promotions to enhance sales.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Assisted customers with special services, account updates and promotional options.
Education
Bachelors - Financial Management
Brooklyn College
Brooklyn, NY06.2022
James Madison High School
Brooklyn, NY06.2018
Skills
- Organization
- Customer service
- Relationship development
- Problem resolution
- Project organization
- Consultative Sales
- Member Relations
- Excellent communication
- Conflict resolution
- Time management
- Adaptability
- Cross-selling
- Organizational skills
- Multitasking
- Problem-solving abilities
- Product knowledge
- Project management
- Decision-making
- Empathy and understanding
- Customer service focus
- Data analysis
- Sales expertise
- Strong interpersonal skills
- Attention to detail
- Active listening
- Networking abilities
- Sales Strategy
- Relationship building
- Active Member Engagement
- Partnership Development
- Membership Processing
- Account Servicing
- Enterprise Sales
- After-Sales Support
Timeline
Membership Advisor
MatchPoint NYC
09.2023 - Current
Sales Agent
Crown Auto Leasing
01.2021 - 07.2023
Auto Broker
The Car Guys
07.2019 - 11.2020
Cashier
Gourmanoff Supermarket
03.2015 - 11.2017
Bachelors - Financial Management
Brooklyn College
James Madison High School
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