Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Generic

SHAE POULSEN

Clearfield,UT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Team Member

Maverik Adventure Stop
Layton, UT
09.2023 - Current
  • Greeted customers upon entering the store with friendly demeanor.
  • Operated cash registers to process payments from customers.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Maintained a clean and organized work area throughout shift.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Provided customer service support to ensure satisfaction.
  • Participated in training sessions for new employees when needed.
  • Recognized potential theft situations and alerted supervisor immediately.
  • Prepare and cook food.
  • Monitored expiration dates on food items for freshness assurance.
  • Followed production orders and company standards to exceed quality scores on consistent basis.

Call Center Representative

Utah Eye Centers
Ogden, UT
07.2022 - 12.2022
  • Developed effective working relationships with team members across multiple departments.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance standards.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Dental Assistant

Bear Lake Community Health Center
Montpelier, ID
02.2022 - 07.2022
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
  • Maintained a neat, clean and organized environment throughout the office.
  • Laid out dental instruments and equipment before procedures.
  • Established clean, sterile and welcoming environment for patients.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Took digital X-rays of teeth using radiographic equipment.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Sterilized instruments according to established guidelines and protocols.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Updated patient records with new data and treatment information.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.

Patient Advocate

Bear Lake Community Health Center
Montpelier, ID
09.2021 - 02.2022
  • Provided emotional support to patients and their families during difficult times.
  • Provided knowledgeable and compassionate service in response to patient questions and concerns.
  • Explained complex medical terminology to patients and families in an understandable manner.
  • Facilitated communication between providers, patients, and family members.
  • Assisted patients in selecting appropriate courses of actions and obtaining needed support.
  • Advised on available resources such as financial assistance programs or home care options.
  • Informed patients about their rights under HIPAA regulations.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Optimized provider time and treatment room utilization with appropriate appointment scheduling.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Monitored patient progress throughout treatment courses, updating charts accordingly.
  • Collaborated with hospital staff members to ensure quality care was provided at all times.
  • Managed database of patient information and frequently used computerized systems to track details.

Education

High School Diploma - General Studies -

Stolt Academy
10.2011

Some College (No Degree) - Social Work

Western Wyoming Community College
Rock Springs, WY

Skills

  • Cash Handling
  • Customer Service
  • Barista Experience
  • Assistant Manager Experience
  • Computer Skills
  • Windows Skills
  • Excellent communication
  • Reliability
  • Time management abilities
  • Professional demeanor
  • Positive and professional
  • Cleaning
  • Product Knowledge
  • Training and mentoring
  • Attention to Detail
  • Teamwork and Collaboration
  • Decision-making capabilities
  • Order Preparation
  • Positive Attitude
  • Written Communication
  • Task Prioritization

Refrences

Monica Evans

Store Director, Maverik

801-564-8909

Manager 

Rori Warren

Call Center Manager, Utah Eye Centers

801-430-2482

Manager

Ariel Nate

Front Desk Manager, World Mark Bear Lake

208-339-6916

Manager

Timeline

Team Member

Maverik Adventure Stop
09.2023 - Current

Call Center Representative

Utah Eye Centers
07.2022 - 12.2022

Dental Assistant

Bear Lake Community Health Center
02.2022 - 07.2022

Patient Advocate

Bear Lake Community Health Center
09.2021 - 02.2022

High School Diploma - General Studies -

Stolt Academy

Some College (No Degree) - Social Work

Western Wyoming Community College

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SHAE POULSEN