Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shqipe Calle

Ridgewood,NY

Summary

Dynamic medical professional with extensive experience in appointment scheduling and customer communication. Proven ability to enhance patient satisfaction through effective problem-solving and administrative support. Skilled in managing electronic health records, ensuring accuracy and compliance while maintaining a high standard of telephone etiquette.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

CLERK /Front Desk Medical Receptionist

Wyckoff Medical Center
10.2021 - 11.2023
  • Processed patient information accurately using electronic health record systems.
  • Assisted medical staff by managing clerical tasks, ensuring smooth daily operations.
  • Scheduled appointments efficiently, optimizing provider availability and patient flow.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Medical Assistant/Customer Service Representative

Ezra Medical Center
02.2021 - 11.2022
  • Assisted with patient examinations, ensuring comfort and understanding of procedures.
  • Managed patient records using electronic health record systems for accuracy and compliance.
  • Coordinated appointment scheduling, optimizing clinic workflow and reducing wait times.
  • Managed high-volume calls, ensuring timely and accurate responses to client concerns.
  • Resolved customer inquiries through effective communication and problem-solving techniques.

Medical Assistant/Receptionist

Benson Consulting Services
12.2019 - 02.2021
  • Managed patient scheduling and appointment coordination to optimize clinic operations.
  • Facilitated communication between patients and healthcare providers for improved service delivery.
  • Assisted in maintaining accurate medical records and patient information using electronic health record systems.
  • Conducted routine patient intake procedures, ensuring compliance with healthcare regulations and standards.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
  • Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
  • Managed patient inquiries, ensuring timely and accurate responses to enhance customer satisfaction.

Education

Associate of Science - Business Administration And Management

LaGuardia Community College
Long Island City, NY
12-2023

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Administrative support
  • Customer communication
  • Problem-solving
  • Appointment scheduling
  • Insurance verification

Certification

  • PT - Phlebotomy Technician

Languages

Albanian
Native or Bilingual

Timeline

CLERK /Front Desk Medical Receptionist

Wyckoff Medical Center
10.2021 - 11.2023

Medical Assistant/Customer Service Representative

Ezra Medical Center
02.2021 - 11.2022

Medical Assistant/Receptionist

Benson Consulting Services
12.2019 - 02.2021

Associate of Science - Business Administration And Management

LaGuardia Community College

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