Shqipe Duraku
Fort Wort,TX
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Brings problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Louie Italian Restaurant
06.2019 - 04.2021
- Responsible for the daily management of the restaurant
- Control compliance with hygiene regulations
- Human resource management
- Finance and payroll management
- Responsible for marketing with target sales increase and further development
- Customer contact
- Guarantee customer satisfaction
Restaurant Manager
Louie Italian Restaurant
04.2016 - 05.2018
- The same tasks as in Switzerland (see above)
- Provision of training courses for new and existing employees (22-27 employees serving up to 340 guests)
01.2016 - 03.2018
- Moved to Texas USA
Marketing sales online
Dein Deal.ch
01.2015 - 08.2015
- Support and independent completion of all work in the area of sales coordination, in particular the calculation of offers, the handling of product data and price and competition analyses
- Support of the buyer in all administrative matters
- Ensuring correct online placement of deals
- Analysis and reporting
- Maintenance of the Salesforce database
- Close cooperation with the channel management, sales, text and graphics team
- Processing and support for channel manager questions
- Communication with suppliers and partners
Marketing, internship
WTL work and technology center Linthgebiet
10.2013 - 03.2014
- Sponsorship, Advertising and Marketing
- Graphics, development
- Process control
Marketing-Administration
SAG Sales Activity Group AG
11.2011 - 05.2013
- Administration SAG internal / back office
- Administration promotion / POS service
- Administer Marketing
- Project assistant and deputy project manager
Education
English Language Certificate - Higher Intermediate
San Diego, USA01.2014
EDCL certificate - MS Office
Klubschule Migros
St.Gallen, Switzerland01.2013
certificate - Assistent Marketing/Sales VSK
Verband Schweizerischer Kaderschulen VSK
St.Gallen, Switzerland01.2012
English Language Certificate - level B1
Bristol, England01.2011
Handelsdiplom - undefined
Verband Schweizerischer Handelsschulen VSH
St.Gallen, Switzerland01.2011
Ausbildung als Detailhandelsassistentin EBA - undefined
Bäckerei Capelli
St.Gallen08.2010
Skills
- Software knowledge Microsoft Office Products
- MS Office Tools, InDesign, Photoshop, Social Media
- Staff management
- Customer engagement
- Inventory control and record keeping
- Team management
- Organization and prioritization
- Staff scheduling
- Menu development
- Schedule coordination
- Supervisory skills
- Customer-oriented
Certification
Certificat in Marketing Assistent / Sales
Certificat in Sales
Certificate from a Commercial Vocational School: Finance Skills, Presentation, Spreadsheet (ECDL/ICDL Modu), Administration & Information (Office Skills), Informatik / (IT Skills), Business Administration / Economics / Law (Business Skills) in Switzerland
additional skills
Languages German, English and Albanian fluent in all 3
Timeline
Restaurant Manager
Louie Italian Restaurant
06.2019 - 04.2021
Restaurant Manager
Louie Italian Restaurant
04.2016 - 05.2018
01.2016 - 03.2018
Marketing sales online
Dein Deal.ch
01.2015 - 08.2015
Marketing, internship
WTL work and technology center Linthgebiet
10.2013 - 03.2014
Marketing-Administration
SAG Sales Activity Group AG
11.2011 - 05.2013
EDCL certificate - MS Office
Klubschule Migros
certificate - Assistent Marketing/Sales VSK
Verband Schweizerischer Kaderschulen VSK
English Language Certificate - level B1
Handelsdiplom - undefined
Verband Schweizerischer Handelsschulen VSH
Ausbildung als Detailhandelsassistentin EBA - undefined
Bäckerei Capelli
English Language Certificate - Higher Intermediate
Further information
Entry Immediately possible