Shquana Stephens

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Achieved safe driving records by consistently following traffic rules and regulations.
• Delivered goods and products to customer on time and in excellent condition.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.

Responsible for the day-to-day operations of my shift and team members. Ensure that customers have a great experience and that shifts run smoothly.

• Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
• Analyzed financial records to verify accuracy of tax returns.
• Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
• Increased client satisfaction by providing accurate and timely tax preparation services.
• Assessed client tax situations to determine best filing options.

Inspect all parts of the furniture before sending it out to a customer.

Supply the lines with furniture parts that are used to assemble furniture such as sofas, loveseats, and chairs.

Inspection and testing of medical and spray paint bottles using a computerized program to ensure they meet DOT safety standards.

Supplied the lines with materials, which was needed to cover cushions for furniture.

• Assisted customers who were shopping for apparel.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Enhanced supervisory and leadership abilities by working closely with supervisor.
• Reviewed financial accounts for accuracy and resolved discrepancies.
• Acquire and process loans, data entry, collections, balance cash drawer and make deposits.

• Consists primarily of performance within the local office.
• Ensure that all customers are to be handled in a professional manner and to uphold all policies and procedures set by Home Office.
• Also, conduct training of any new personnel.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Maintained a safe and clean environment for the children by adhering to health and safety protocols.
• Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
• Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.