Summary
Overview
Work History
Education
Skills
Timeline
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Shraddha Adhikari

Coppell,TX

Summary

IT professional with experience in management and customer service. CompTIA Server+ and MTA certify. Knowledgeable regarding troubleshooting, Operating System Installations, Windows XP, /vista, 7, 8 And 10, Active directory, Networking. Strong team member who effectively implements new procedures into work routines. I have always had a passion for working with computers: building systems, adding hardware, installing operating systems and creating system connections that flow. OBJECTIVE: Seeking a PC support technician position utilizing my knowledge of hardware, software, and computer networks. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

IT Technician

Cantex Continuing Care Network
02.2022 - Current
  • Close tickets in a timely manner, while upholding customer service standards -facilitate user account management by handling onboarding, change and departure processes - Responsible for upgrading and replacing computer parts; handle documentation and asset inventory - Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

Laptop Repair Technician

SMS InfoCOMM
03.2017 - 12.2021
  • Repaired warranty HP laptops
  • Diagnosed and troubleshoot components of the laptop and replaced the defective parts.

Mobile repair technician

JENCO
01.2016 - 04.2017
  • Repaired warranty Samsung and Microsoft waterproof mobile
  • (With Express employment

PC Support Technician

Hilton Hotel
02.2013 - 12.2015
  • Evaluated and diagnosed computer problems reported by end user
  • Provide computer support for end users
  • Deploy, maintain, and troubleshoot desktop and laptop PCs
  • Printer service, user maintenance, network setup.

PC Technician

Jomsom International Company
01.2012 - 12.2012
  • Repaired consumer HP, Dell, Toshiba, Acer laptop, tablet
  • Installed configured software for server, network printers
  • Tested and repaired laptop motherboards, quick fix, minor components repair such as peripheral connectors, DC jack, audio jack, USB port, charger circuitry

Computer Technician

New MLNM Institute
09.2002 - 05.2011
  • Refurbish/repaired off leased Compaq, Dell, HP laptops
  • Resolved hardware/software issues, connectivity issues, and ensure user satisfaction

Education

Associate of Science - Computer And Information Sciences

Brook-heaven College
Dallas, Texas

No Degree - Computer Networking And Telecommunications

MyComputerCareer.com / TechSkills
Dallas, TX
06.2018

Bachelor’s Degree - Humanities

Nepal- Tribhuvan university

High School Diploma -

Nepal- Tribhuvan university

CompTIA Network+, CompTIA, Mobility+ MCP, CCENT Starting school -

science degree -

Skills

  • Working experience with
  • Windows 8,7, Vista, XP operating systems
  • 10 years’ experience in performing skilled work in troubleshooting, installation, maintenance and repair of desktop and laptop computers
  • Excellent technical knowledge of network and PC hardware, including tablets, desktops, laptops, multi-function printers, peripherals
  • Able to handle multiple tasks simultaneously
  • Able to learn and adapt quickly when technology upgrades are made
  • Help Desk Operations
  • Debugging
  • Application Installations
  • Desktop Technical Support
  • Helpdesk Services
  • Wireless Networking
  • Inventory Control Systems
  • Technical Support
  • Network Maintenance
  • Technical Troubleshooting
  • Documentation Development
  • Application Support
  • Computer Diagnostics
  • User Support
  • LAN/WAN
  • Report Preparation
  • Service Schedule Coordination
  • Incoming Call Management
  • Device Installation
  • Data Recovery
  • Customer Needs Assessment
  • Error Detection
  • MySQL
  • Troubleshooting Network Issues
  • Laptop Servicing
  • Network Certification
  • Microsoft Certification
  • Software Upgrades
  • Problem-Solving
  • Service Desk Team Management
  • A Certification

Timeline

IT Technician

Cantex Continuing Care Network
02.2022 - Current

Laptop Repair Technician

SMS InfoCOMM
03.2017 - 12.2021

Mobile repair technician

JENCO
01.2016 - 04.2017

PC Support Technician

Hilton Hotel
02.2013 - 12.2015

PC Technician

Jomsom International Company
01.2012 - 12.2012

Computer Technician

New MLNM Institute
09.2002 - 05.2011

Associate of Science - Computer And Information Sciences

Brook-heaven College

No Degree - Computer Networking And Telecommunications

MyComputerCareer.com / TechSkills

Bachelor’s Degree - Humanities

Nepal- Tribhuvan university

High School Diploma -

Nepal- Tribhuvan university

CompTIA Network+, CompTIA, Mobility+ MCP, CCENT Starting school -

science degree -

Shraddha Adhikari