Shraddha Bhatia
New York,NY
Summary
Accomplished program director of physical therapy and clinician renowned for fostering patient-centered care and adept team leadership. Demonstrates a unique fusion of clinical prowess and business acumen, evident in fruitful collaborations with industry peers, effective staff oversight, and unwavering dedication to superior patient experiences.
Seeking an Associate Medical Director role within a forward-thinking digital health tech company. Eager to leverage expertise in maintaining rigorous quality standards while pioneering innovative care delivery methods. Excited to join a team that appreciates the intricacies of blending technology with medicine while upholding the essence of clinical care - effective and long-lasting recovery.
Overview
11
11
years of professional experience
Work History
Program Director of Physical Therapy
Mount Sinai Health System
The Health Center At Hudson Yards, New York.
01.2020 - Current
- Developed and launched the concierge physical therapy program to service 15,000 employer-sponsored and 500 executive-level members over a span of 4 years.
- Swiftly pivoted to virtual physical therapy deliverance, at the time unheard of, during COVID-19 best judged by executive member renewal rate of 90% from 2020-'24.
- Consistently topped the productivity metric among providers in 2022 and 2023. Most recent, Q1 2024 productivity of 73.7% versus group average 59.3%.
- Consistently ranked in the 100th percentile in net promoter scores and patient satisfaction of providers from 2020 - '23.
- Generated downstream revenue of 403,200$ in surgical referrals alone, for the year 2023.
- Introduced musculoskeletal Point-of-Care Ultrasound (POCUS) and Cardiopulmonary Exercise Testing (CPET) as supplementary services, enriching client care offerings and generating additional revenue of approximately 44,300$ for the practice in the initial year.
- Improved business efficiency and transformed patient care pathway by leveraging multiple skills, slashing doctor referral wait times and ensuring expedited access to care.
- Pioneered educational webinars and marketing materials for current and prospective clients, achieving higher than group average engagement and turnout rates.
- Championed talent acquisition and mentored physical therapists across two other health centers.
- Provides evidence-based, top-tier physical therapy services founded on rigorous research, focusing on patient education, active participation and lifestyle modification.
Consulting Physical Therapist, Pro Circuit.
United States Tennis Association - USTA
11.2019 - Current
- Physical therapist at women's pro circuit tournaments providing treatment, responding to court calls, and collaborating with co-therapists, coaches, officials to ensure competent medical care delivery to professional tennis athletes.
- W60 at Vero Beach Florida, January 2023.
- W100 at Charlottesville, Virginia, April 2023.
Clinical Director
Professional Orthopedics & Sports Physical Therapy
New York, NY
03.2018 - 10.2019
- Oversaw a caseload of 400 patients per week while simultaneously managing a team of 15 staff members including therapists, aides, athletic trainers and administrative staff.
- Reported directly to the Chief Operating Officer, providing detailed Profit and Loss reports, and spearheaded revenue generation, yielding approximately 140-160k in revenue for the clinic each month.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes with a staff retention rate of 96%.
- Spearheaded a physician networking strategy that increased new patient referral rates from a group average of 500 per month to 572 at said clinic.
- Consistently maintained no-show and cancellation rates under 10% monthly.
- Led patient case conferences and ensured staff remained compliant with the latest state practice acts and research.
- Collaborated and attended virtual rounds with physicians, surgeons and other health care professionals to stay up-to-date with emerging health trends.
Physical Therapist
Professional Orthopedics & Sports Physical Therapy
New York, NY
03.2017 - 03.2018
- Managed a high volume case load consisting of orthopedic and sports injuries.
- Crafted robust return-to-sport protocols for the clinic by amalgamating research from various pre-existing protocols.
- Honed diagnostic skills by shadowing and learning from orthopedists, surgeons and physical therapists.
- Maintained open lines of communication with referring physicians to ensure coordinated care efforts.
- Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Designed customized home exercise programs tailored to individual patient needs for continued progress outside of clinic visits.
- Mentored new physical therapists, fostering a supportive learning environment and sharing clinical expertise.
- Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
Per Diem Physical Therapist
New York Physical Therapy, PC.
New York, NY
04.2017 - 01.2018
- Evaluated and treated a diverse range of patients with neurological disorders or orthopedic conditions.
- Planned individually-designed treatment programs to restore independence or prior level of function, improve activity tolerance and meet community-related goals.
Physical Therapist
Wartburg
Mount Vernon, NY
11.2013 - 03.2017
- Delivered inpatient rehabilitation services within a sub-acute rehabilitation center, catering to patients with diverse neurological, cardiopulmonary, and orthopedic conditions.
- Pioneered the implementation of the LiteGait system, employing its harness and treadmill technology to facilitate ambulation in patients recovering from strokes and spinal cord injuries.
- Seamlessly coordinated with nurses, physicians, occupational therapists, speech-language pathologists and nursing assistants to ensure safe discharge to community, which maintained the re-admission rate of 12.3% during said tenure.
- Acted as a clinical instructor, guiding and mentoring physical therapy students in their clinical training.
- Taught patients how to use braces, crutches, and prosthetic devices.
- Led group therapy sessions to improve balance and ambulation. decrease risk of falls and prevent disease-progression, for older adult populations.
- Educated families and caregivers on self-care practices to improve long-term outcomes.
Per Diem Physical Therapist
Executive Park Orthopedic & Sports PT
Yonkers, NY
02.2013 - 11.2013
- Transitioned from an internship role to a per-diem position in physical therapy following early success in the National Physical Therapy licensing exam, all while completing my post-graduation studies at New York University.
- Evaluated and treated a diverse range of patients, including those with sports injuries, neurological disorders, and orthopedic conditions.
Education
Doctor of Physical Therapy -
New York University
New York, NY05.2013
Bachelor of Physical Therapy -
D. Y. Patil University
Mumbai, India.05.2011
Licensure and Board Certification
- Licensed Physical Therapist #035368, August 2012 - Present.
The University of the State of New York Education Department, Office of the Professions.
- Board Certified Orthopedic Clinical Specialist, August 2020 - Present.
American Board of Physical Therapy Specialties (ABPTS) of the American Physical Therapy Association (APTA).
Continuing Education
- Diplomate in Musculoskeletal Point of Care Ultrasound, American Academy of Musculoskeletal Ultrasound (AAMU).
- Pelvic Function Level 1, Herman and Wallace Pelvic Rehabilitation Institute
- Basic Life Support, American Heart Association
- McKenzie Mechanical Diagnosis and Treatment of the Back
Timeline
Program Director of Physical Therapy
Mount Sinai Health System
01.2020 - Current
Consulting Physical Therapist, Pro Circuit.
United States Tennis Association - USTA
11.2019 - Current
Clinical Director
Professional Orthopedics & Sports Physical Therapy
03.2018 - 10.2019
Per Diem Physical Therapist
New York Physical Therapy, PC.
04.2017 - 01.2018
Physical Therapist
Professional Orthopedics & Sports Physical Therapy
03.2017 - 03.2018
Physical Therapist
Wartburg
11.2013 - 03.2017
Per Diem Physical Therapist
Executive Park Orthopedic & Sports PT
02.2013 - 11.2013
Doctor of Physical Therapy -
New York University
Bachelor of Physical Therapy -
D. Y. Patil University