Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Generic
Shraddha Pai

Shraddha Pai

Site Reliability Engineer
Austin,TX

Summary

Dynamic Site Reliability Engineer with a proven track record at Wipro Limited, serving high-profile clients like Charles Schwab. Specialized in migrating critical systems to Salesforce Marketing Cloud and implementing CI/CD pipelines, demonstrating strong problem-solving skills and a commitment to reducing manual tasks by automating processes. Expert in System Administration and Incident Management, showcasing flexibility and reliability in high-pressure environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Site Reliability Engineer (Technical Lead)

Wipro Limited (Client: Charles Schwab)
Austin, Texas, USA
03.2022 - Current
  • Migrating the email contents from the Unix system to Salesforce Marketing Cloud, and supporting the development team for package creation and production deployment.
  • Administrating Salesforce Marketing Cloud for my team, setting up required certificates, taking care of email content and automation deployments, along with fixing production, customer-impacting issues.
  • Implementation of the CI/CD system: Work on onboarding the Harness (CD tool) and migrating the Bamboo Pipeline to Harness as per the organization's requirements.
  • Experience in infrastructure migration, such as RHEL7 to RHEL8, and applications, servers, and services setup and deployment to entirely newly formed data centers.
  • Responsible for annual certificate/service account password renewal and deploying the certificates to critical applications, which will send communications to customers.
  • In charge of creating change tickets for production hotfixes for any customer-impacting issue.
  • Identified manual and repetitive tasks, and established process improvements in areas of server space management, application health checks, and email alerts, reducing manual tasks.
  • Subject Matter Expert of in-house client applications: Involved in server and architecture migrations of production and non-production servers, leveraging knowledge of various OS upgrades and cloud technologies (like PCF).
  • Nurse the system-based jobs that are failing in production, monitor the job/script/workflow failures (using BMC Control-M and Informatica Monitor), and resolve the failures without creating any impact on the production application.
  • Manage the offshore-onshore working model for round-the-clock availability of client systems and resources, as the line of work is in a production environment, and there is a risk to reputation in the market if downtime breaches the SLA times.
  • Creating alerts, reports, and dashboards using Splunk and AppDynamics for efficient production application and systems monitoring.
  • Delivering the assigned development/automation task on time during the sprint cycle. Experience with Service, Incident, and Change Management using BMC Remedy, Jira Service Desk, and Jira.
  • Capable of handling tight deadlines, taking ownership of tasks, and flexible in working a 24/7 shift schedule based on experience gained over 7+ years working in a production tech team that handles code releases in a live environment.
  • Strong problem-solving and analytical skills, with the best performance under pressure.

System Engineer (Senior Project Engineer)

Wipro Limited (Client: Charles Schwab)
Bengaluru, INDIA
10.2014 - 02.2022
  • Attending to and resolving issues related to Unix and Windows servers, in which the applications are hosted, and deploying and managing the application environment in medium-scale data center environments.
  • Supporting projects by troubleshooting any environment or application-related critical issues during offshore (India's time) hours.
  • Maintaining server availability so that applications running on them do not experience any downtime, thereby maintaining productivity.
  • Addressing and resolving performance bottlenecks, and ensuring maximum network uptime. Participate in the release cycle of products, which involved environments like Development, Integration, QA, UAT, and Production.
  • Observing and maintaining the environment stable for the successful execution of testing by the QA team, without any issues. Attending to and resolving issues related to Windows Servers, in which the applications are hosted.
  • Run automation scripts using PowerShell to perform various daily activities. Daily morning and evening health checks before the QA team starts the testing.
  • Collaborating with developers, service providers, third-party teams, service maintenance teams, and testing teams, and assisting them in resolving their issues related to the test environments.
  • Suggesting improvements in the operations and processes to make the system foolproof, and imparting training to end users in the post-implementation phase.
  • Facilitate meetings for mission-critical, high-impact issues. Conducted a root cause analysis to identify the basis of the application problem.
  • Working in Remedy on a priority basis (P1, P2, and P3), and providing support on call during weekends.

Application Support Engineer ( Project Engineer)

Wipro Limited (Client : Cisco)
Bengaluru, Karnataka, India
10.2012 - 09.2014
  • I joined Wipro Limited straight out of college as a campus placement, and I got trained as a Junior System Administrator on Windows and Linux systems.
  • After the training, I was onboarded to the application support team at Cisco (client), where I grew and excelled in my IT career while working in India and the USA.
  • Observing and maintaining the non-production environment stable for successful execution of QA testing.
  • Attending to and resolving issues related to Unix servers in which the applications are hosted.
  • Deploying and maintaining the application environment in a medium-scale data center, monitoring, and upgrading servers for 24/7 availability.
  • Working in remedy and addressing tickets on a priority basis (P1, P2, and P3).
  • Providing the on-call support, as well as working on improvements in the operations and processes to make the system foolproof; imparting training to end users in the post-implementation phase.
  • Collaborating with developers, service providers, third-party teams, service maintenance teams, and testing teams, and assisting them in resolving their issues related to the test environments.

Education

Masters in Technology -

Birla Institute of Technology And Science
Bengaluru, India
12.2016

Skills

  • System Administration (Windows Server, Linux (RHEL 6, 7, 8))
  • Monitoring and Metrics (Splunk, AppDynamics, Informatica PowerCenter)
  • CI/CD (Jenkins, Bamboo, Harness, TFS, Bitbucket, MS Build)
  • DB (MongoDB, SQL, and Oracle)
  • Cloud Services (Concepts of AWS, Salesforce Marketing Cloud, Azure, and PCF)
  • Scripting/Programming (Basics of PowerShell, Unix Shell)
  • Framework (MaintainingNET, Java)
  • Web/App Server (Windows IIS, Apache Tomcat)
  • Reporting/Documenting (Jira, Confluence, xMatters, Pager)
  • Incident/Release Management (Remedy-Smart IT)

Accomplishments

  • Hall of Frame
  • Atlas Award Individual
  • Feather in My cap
  • Inspiring Performance
  • Habit Flagbearer - Building Trust
  • Habit Flagbearer - Always committed

Certification

  • IBM Cloud Platform Application Development V1
  • Azure Advanced – 20533 – Implementing Microsoft Azure Solution

Languages

English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Korean
Intermediate (B1)
B1
Japanese
Beginner (A1)
A1

Timeline

Site Reliability Engineer (Technical Lead)

Wipro Limited (Client: Charles Schwab)
03.2022 - Current

System Engineer (Senior Project Engineer)

Wipro Limited (Client: Charles Schwab)
10.2014 - 02.2022

Application Support Engineer ( Project Engineer)

Wipro Limited (Client : Cisco)
10.2012 - 09.2014

Masters in Technology -

Birla Institute of Technology And Science

Similar Profiles

CREATE PROFILE
Shraddha PaiSite Reliability Engineer