SHRADDHA PATEL
Kalyan,Maharashtra
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
12
12
years of professional experience
Work History
ANALYST
WNS GLOBAL SERVICES PVT. LTD.
05.2014 - 03.2021
- Adverse Media Process to identify the risk and negative information for the Corporations and individual customers
- Conducting first round investigations to clear false positive and irrelevant alerts
- Handle multiple priorities and deadlines concerning review of high risk clients
- Read articles containing risk relevant information and capture information like name, address, DOB of an entity named as the perpetrator
- Review names submitted by the client and compare them with those from the database and inform the client in case of a match
- Perform research on the internet to find more details of the crime or perpetrator
- Perform housekeeping to remove duplicate profiles
- Write short description of the crime giving all relevant information
- Cross trained for multiple process including international customer support function related to clients business.
SR.EXECUTIVE
MANISHA MOTORS
02.2011 - 04.2014
- Coordinate with dealers for purchase of vehicles
- Provide solution to customers for any queries or concerns
- Liaisoning and follow-up with customers and third parties for loan processing and disbursements
- Coordinate with RTO agents for passing vehicle and related documents
- Handling of cash collection counter and reconciliation thereof.
JR.CLERK
THE KALYAN JANATA SAHAKARI BANK LTD.
06.2009 - 02.2011
- Interact with customers on daily basis, fulfilling requests, answering enquiries and providing directions clearly
- Implement active listening and comprehension practices at all times
- Working in core banking solution
- Centralized account opening - saving, current and NRE accounts
- Centralized ATM card management and SMS banking
- Handled Inward clearing department and narration thereof.
Education
DIPLOMA IN COMPUTER MANAGEMENT -
MCOM -
PUNE UNIVERSITY
04.2010
B.COM -
MUMBAI UNIVERSITY
04.2007
HSC -
MUMBAI UNIVERSITY
03.2004
SSC -
MAHARASHTRA BOARD
03.2002
Skills
- Deliver high quality work
- Decision making
- Extensive ability cross functional co-ordination
- Attention to details
- Excellent critical thinking
- Problem solving abilities
- SME for negative media screening
- Worked as a mentor to the new joiners
Awards
- Excellence performance in Quality certificate by Client.
- League of champions every quarter for productivity and quality.
- Certificate of appreciation for outstanding performance and valuable contribution for the year 2017.
Hobbies and Interests
- Manage fun activities and events for the team and process.
- Learning different modules for interpersonal skill enhancement.
Timeline
ANALYST
WNS GLOBAL SERVICES PVT. LTD.
05.2014 - 03.2021
SR.EXECUTIVE
MANISHA MOTORS
02.2011 - 04.2014
JR.CLERK
THE KALYAN JANATA SAHAKARI BANK LTD.
06.2009 - 02.2011
DIPLOMA IN COMPUTER MANAGEMENT -
MCOM -
PUNE UNIVERSITY
B.COM -
MUMBAI UNIVERSITY
HSC -
MUMBAI UNIVERSITY
SSC -
MAHARASHTRA BOARD
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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