Shraddha Pokharel
West Haven,CT
Summary
Motivated cybersecurity graduate student with strong foundational knowledge in cybersecurity principles, hands-on experience in reverse engineering, cryptography, network security, and system administration. Demonstrates exceptional problem-solving, teamwork, and time management skills. Passionate about leveraging technical expertise to solve real-world security challenges and ensure system resilience.
Overview
3
3
years of professional experience
Work History
Member Service Attendant
University of New Haven
03.2024 - Current
- Maintained accurate records of daily activities at the club including visitor logs and equipment usage reports.
- Facilitated smooth transitions between group exercise classes by setting up equipment efficiently and on time.
- Addressed member concerns promptly and professionally, leading to increased member retention rates.
- Collaborated with team members to maintain a clean and organized facility for optimal member experience.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Website Manager
Bidhee
01.2023 - 07.2023
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Performed ongoing competitor analysis and market research to identify emerging trends and areas for potential improvement within site architecture and content offerings.
- Coordinated with digital marketing team members to ensure cohesive messaging across social media channels, email campaigns and other off-site promotional opportunities.
Application Support & Implementation Intern
Builders Company
10.2021 - 11.2022
- Helped troubleshoot and diagnose customer-reported issues across various technical levels (database, application, network) under the guidance of senior engineers.
- Supported the installation and configuration of solutions in test and production environments, gaining hands-on experience with deployment processes.
- Responded to customer support tickets and requests, providing timely assistance and learning customer service best practices.
- Aided in preventive and corrective maintenance activities, either remotely or on-site, as directed by senior staff.
Education
M.S - Cybersecurity And Netwroks
University of New Haven
West Haven, CT12.2025
Bachelor's - Computer Information Systems
Apex College
Kathmandu, Nepal08.2022
Skills
- Cybersecurity Tools: Wireshark, Metasploit, Nessus, Burp Suite, Ghidra, IDA Pro, Kali Linux
- Programming Languages: Python, C, C, JavaScript, Bash
- Network Security: TCP/IP, OSI Model, Firewalls, VPN, IDS/IPS, NAT, VLANs, OSPF, HSRP
- System Administration: Windows Server, Active Directory, DNS, DHCP, Linux Administration
- Reverse Engineering: Binary analysis, Disassemblers, Debuggers
- Cryptography: Symmetric and Asymmetric Algorithms, Hashing, PKI
- Database Management: MySQL, PostgreSQL
- Soft Skills: Team Collaboration, Project Management, Analytical Thinking, Customer Support
Research
Researching about Enhancing Digital Trust through AI-Generated Content Detection which is about ways to spot and handle fake images and audio created by AI to protect online security and privacy. It reviews current detection methods and discusses their effectiveness and ethical issues, aiming to find balanced solutions for maintaining trust in digital information.
Timeline
Member Service Attendant
University of New Haven
03.2024 - Current
Website Manager
Bidhee
01.2023 - 07.2023
Application Support & Implementation Intern
Builders Company
10.2021 - 11.2022
M.S - Cybersecurity And Netwroks
University of New Haven
Bachelor's - Computer Information Systems
Apex College
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