Shradha Dhakal
Greenbelt,MD
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Talented student with industrious and systematic approach to learning information. Open and clear worker with disciplined execution and methodical nature.
Extensive knowledge of research and software skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Student Assistant
Montgomery College Provost Office
01.2024 - Current
- Contributed to the creation of engaging social media content to promote upcoming events and campus initiatives.
- Created and formatted documents to keep projects professional and well-presented to communicate intended message clearly.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Customer Service Representative
Dunkin Donuts
12.2022 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Trained staff on operating procedures and company services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Student Assistant
Montgomery College Writing Learning Center
09.2022 - Current
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Created and formatted documents to keep projects professional and well-presented to communicate intended message clearly.
- Contributed to the creation of engaging social media content to promote upcoming events and campus initiatives.
- Managed student appointments for academic advising, streamlining scheduling processes and reducing wait times.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Education
Cybersecurity
Montgomery College
Rockville, MD04.2025
High School Diploma -
Eleanor Roosevelt High School
Greenbelt, MD06.2022
Skills
- Performance Improvement
- Scheduling and Coordination
- Teacher Support and Collaboration
- Promoting Social and Emotional Development
- Project Planning
- Attention to Detail
- Conflict Management
- Customer Service
- Time Management
- MS Office
- Research
- Data Entry
- Active Listening
- Bilingual in [Language] and [Language]
- Team Support
- Microsoft Word
Languages
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Urdu
Full Professional
Spanish
Elementary
English
Full Professional
Timeline
Student Assistant
Montgomery College Provost Office
01.2024 - Current
Customer Service Representative
Dunkin Donuts
12.2022 - Current
Student Assistant
Montgomery College Writing Learning Center
09.2022 - Current
Cybersecurity
Montgomery College
High School Diploma -
Eleanor Roosevelt High School
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