Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shradha Malhotra

Valencia

Summary

Detail-oriented and analytically driven administrative professional with over two years of experience supporting office operations and improving workflow efficiency in fast-paced environments. Proven ability to manage multiple priorities, maintain accurate records, and communicate effectively with diverse teams. Seeking to contribute organizational and problem-solving skills in a federal administrative role, supporting mission success through process improvement and high-quality service delivery.

Overview

8
8
years of professional experience

Work History

Unit Secretary

Federal Bureau Of Prisons
04.2025 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.

Secretary

William S. Hart School District, California
01.2023 - 04.2025
  • Under the direction of the principal or assigned administrator, performs secretarial and administrative support duties, including but not limited to reception, transcription of documents in established formats, administrative support to projects and programs, maintenance of document filing and retrieval systems, private student records, and basic record keeping. Provides support to an Assistant Principal or District management position that is concerned with business, academic, counseling, student activities, and/or a variety of services for a cluster/team of administrators/managers.

Bus Assistant

William S. Hart School District, California
11.2021 - 01.2023
  • Under the direction of an assigned administrator, ride a school bus or other transportation vehicle to provide safe and secure transportation for students with physical, medical, educational and emotional disabilities; assist drivers in the loading, unloading and securing of handicapped students

Substitute Health Service Technician

William S. Hart School District, California
03.2019 - 11.2021
  • The health services Technician provides urgent and routine medical care, including but not limited to minor treatment of injuries, illnesses, physical and mental conditions etc. Processes records and documents student processes.

Aquatic Center Front Counter Rec Leader 2

City of Santa Clarita, California
09.2017 - 11.2021
  • We provide wide variety of office duties, greeting customers and answer any answers about our city programs. We must maintain various forms, logs, and reports. Interact with customers in person as well as on the phone. We produce membership cards and processing of registration for various aquatics programs as well as money handling. We conduct daily opening / closing duties, track inventory, update notebooks and files for each program and knowledge of all city-wide programs. We promote programs that handle TAP bus pass. We deal with various situations throughout our role as a rec leader.

Education

Bachelors in Psychology - Psychology

National University
San Diego, CA
03.2026

Psychology

College of the Canyons
Santa Clarita, CA
01.2024

Psychology

Los Angeles Pierce College
Woodland Hills, CA
01.2021

High School Diploma - undefined

Saugus High School
Valencia, CA
05.2017

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • File management
  • Document preparation
  • Calendar management
  • Schedule management
  • Payroll processing
  • File systems management
  • Complex Problem-solving
  • Spreadsheet management
  • Meeting coordination
  • Time management

Languages

Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Unit Secretary

Federal Bureau Of Prisons
04.2025 - Current

Secretary

William S. Hart School District, California
01.2023 - 04.2025

Bus Assistant

William S. Hart School District, California
11.2021 - 01.2023

Substitute Health Service Technician

William S. Hart School District, California
03.2019 - 11.2021

Aquatic Center Front Counter Rec Leader 2

City of Santa Clarita, California
09.2017 - 11.2021

Psychology

College of the Canyons

Psychology

Los Angeles Pierce College

High School Diploma - undefined

Saugus High School

Bachelors in Psychology - Psychology

National University

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