Shradha Nain Malik
Glenwood,MD
Summary
Diligent Product Manager offering 12 years of success in product roadmap development, product innovation and data analysis. Highly skilled in identifying opportunities to maximize revenue. Specialize in leading teams through product design and devlopment in the healthcare technology domain of Interoperability and Specialty Pharmacy. Designed and initialized the development activity of a multi-dimensional clinical Interoperability service engine that provides health plans an enhanced ability to identify healthcare quality gaps enabling efficient allocation of clinical resources to close these gaps. Designed and created a web-based application/a Clinical intervention Portal to optimize post-acute care (PAC) placement decisions to minimize readmission risk, predict payment, and length of PAC stay. Undertook the initiation, creation, management and Soft-Go live of a service-based product, which focused on merging and analysis of various kinds of data (Claims, EHR, pharmacy) on patients to allow for pre- population of many critical data elements on a cloud platform for faster processing time in patient treatment.
Agile certified (SAFE 4.0 Product Manager/Product Owner) and PMC-I Certified, in Product Positioning & Management from Pragmatic Institute Management. Author of multiple research papers in several national and international journals on the implementation and management of knowledge sharing processes in organizations.
Overview
19
19
years of professional experience
Work History
Product Manager, Interoperability
Yuvo Health
05.2023 - Current
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Coordinated design meetings and decisions with internal departments and teams.
- Maintained positive vendor relations to build strong partnerships.
- Managed product demonstrations and testimonials for performance evaluation.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Product Owner
INOVALON INC
, USA
01.2016 - 05.2023
- Responsible for migration of the enterprise legacy system to a Cloud based application for Specialty pharmacies, that allows collection, analysis, and population of critical data elements, accelerating time to fill and decrease processing costs for refills and augment the patient record for improved quality for care
- Responsible for management of product, roadmaps, creation of user stories, business requirement documents creation for different sprint works, and tailoring the solutions to client needs
- Lead sprint planning and grooming sessions byworking in close collaboration with the build team and maintain documentation, assess risk, product readiness and delivery
- Validate technical designs against functional specifications, bug prioritization and assignment to streamline workflow
- Collaborate with Visual/UI designer before and during the usability testing sessions and add/update stories based on user response
- Collaborated with clients for UAT testing, creation of technical system mapping documents, and resolved data errors by working in tandem with Enterprise Data Management Team
- Validate the product deliveries meet customer requirements and drive product demos.
Knowledge Management Consultant
XAVIENT SOFTWARE SOLUTIONS
, India
01.2009 - 01.2011
- Worked with the Organizational Effectiveness team in developing the Knowledge Management (KM)
- Strategy in close collaboration with the process owners
- Conducted trainings on usage and implementation of knowledge processes throughout the organization illustrating the importance of knowledge sharing
- Also provided process improvement ideas on documentation of information and processes to execute a centralized knowledge sharing platform
- Started knowledge sharing practices through activity rooms, workshops to enforce idea sharing, nurtured the idea of customized service to ensure information sharing not only within internal teams but also external partners.
Manager
ESPIRE INFOLABS
, Delhi
01.2008 - 01.2011
- Worked with clients to assess partnerships and licensing opportunities
- Defined product strategy and roadmaps, business requirement and readiness documents for managing the day-to-day operations
- Run beta and pilot testing at different stages of products to gather client response and assess against the requirements
- Performed product demos to customers.
Assistant Manager
MOSER BAER
, New Delhi
01.2005 - 01.2008
- Improved operational systems, processes, and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process
- Designed and assisted in the implementation of an information sharing portal that resulted in increased collaboration between the Support Services (HR, Finance), and the product team
- Designed customer support system that resulted in improved responsiveness to customer grievances and complaints
- This initiative resulted customer satisfaction percentage from 62% to 78% within 15 months of implementation.
Education
Masters - Information System
MBA - Strategy & Operations Management
Bachelors of Business Administration - Operations Management
Skills
- Product Development & definition
- Roadmap Development
- Looker & tableau
- Gathering Requirements
- Startup Experience
- User Experience Optimization
- Data Analytics
- Agile Work Processes
- Stakeholder Relations
- Project Management
Accomplishments
- Learning organizations: Configuring value for organizational effectiveness” (Indian National Journal- “Effulgence”)
- Knowledge Sharing - The Social Dimensions for Organizational Effectiveness” (International Journal of Knowledge Management” ICFAI Press)
- Transforming into Knowledge Organizations: Sources & Approaches” (Indian Journal- HRM Review)
- Training & Development Initiatives for Managing Knowledge Practices” (International Journal of Indonesia on Strategy Implementation)
- Co-author of an Executive reference book titled "IUP on Knowledge Management: HR Dimensions”.
Timeline
Product Manager, Interoperability - Yuvo Health
05.2023 - Current
Product Owner - INOVALON INC
01.2016 - 05.2023
Knowledge Management Consultant - XAVIENT SOFTWARE SOLUTIONS
01.2009 - 01.2011
Manager - ESPIRE INFOLABS
01.2008 - 01.2011
Assistant Manager - MOSER BAER
01.2005 - 01.2008
UNIVERSITY OF MARYLAND - Masters, Information System
DAYALBAGH EDUCATIONAL INSTITUTE (DEEMED UNIV) - MBA, Strategy & Operations Management
DAYALBAGH EDUCATIONAL INSTITUTE (DEEMED UNIV) - Bachelors of Business Administration, Operations Management
A certified Yoga Practitioner
Practice yoga asanas, breathing techniques and more
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