Shravan Venkat Prem
Columbus,OH
Summary
Accomplished Housekeeping Manager with a proven track record at Hilton Columbus Downtown, adept in supply inventory management and fostering team leadership. Excelled in enhancing guest satisfaction and operational efficiency through continuous improvement and effective conflict resolution. Demonstrated excellence in maintaining high cleanliness standards, contributing to significant improvements in guest service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeping Manager
Hilton Columbus Downtown
Columbus, OH
07.2024 - Current
- Responsible for the overall upkeep and total operation of the biggest hotel in the state of Ohio.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.
- Managed team productivity and workflow to exceed quality standards.
- Completed schedules, shift reports, and other business documentation.
- Maintained required records of work hours, budgets and payrolls.
- I managed about 140 staff under me
- Managed labor costs effectively by monitoring staffing needs based on occupancy levels and adjusting schedules accordingly to maximize efficiency without compromising service quality.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Monitored staff performance and provided feedback to drive productivity.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Manager
Hilton Woodcliff Lake
Woodcliff Lake, NJ
08.2023 - Current
- Responsible for the overall upkeep of the hotel
- Brought in new SOPs for better logging of things and for maintaining a streamlined record for everything
- Responsible for Hiring & Firing of staff
- Extensive knowledge on using PMS
- Responsible to reduce the number of guest issues and to constantly implement new strategies to ensure the highest service standard and departmental score
- Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Responsible for closely supervising and evaluating all the housekeeping staff regularly
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Ensured compliance with industry regulations by conducting regular audits of housekeeping practices and procedures.
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Successfully maintained excellent scores on internal audits by staying up-to-date with best practices in the housekeeping industry.
- Job Description: Opening the day, Closing the day, supervise the overall housekeeping operations, inspecting VIP arrivals, assigning boards to all the room attendants, placing orders for linen and supplies when needed, follow up and resolve guest complaints and scheduling of all the staff in my department based on the business demand & budget, attend all the resume meetings, responsible to implement projects and keep a track of them, find and report maintenance issues and follow up on them, introducing new ideas to increase productivity and to reduce work strain, incentivizing the right staff at the right time
Housekeeping Supervisor
Hilton Woodcliff Lake
Woodcliff Lake, NJ
01.2023 - 07.2023
- Implemented new SOPs for better functioning of the department
- Maintained a high standard of cleanliness with thorough supervision of staff''s daily tasks.
- Promoted to HOUSEKEEPING MANAGER within a quick span of time
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
- Improved overall hotel appearance with diligent attention to detail during inspections.
- Evaluated team performance, providing constructive feedback to housekeeping staff on areas requiring improvement.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Assisted in developing training materials for new hires, ensuring all team members were knowledgeable about company policies and procedures.
- Upheld brand standards by consistently monitoring the quality of guest rooms, linens, and amenities provided.
- Enhanced room cleanliness by implementing efficient housekeeping inspection procedures and checklists.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Restaurant Waiter
Hilton Woodcliff Lake
Woodcliff Lake, NJ
10.2022 - 12.2022
- Responsible to handle the restaurant operations
- Ensured the highest level of guest satisfaction
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Maintained clean and organized dining areas for optimal guest experience.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Housekeeping Supervisor
Sofitel L'Imperial Resort and Spa
Mauritius
03.2022 - 08.2022
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Managed laundry sorting, washing, drying, and ironing.
- Communicated repair needs to maintenance staff.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
Education
Bachelor of Hotel Management (BHM) - Front office, Service, Kitchen, and Housekeeping
Welcomgroup Graduate School of Hotel Administration (Manipal University)
Manipal, Karnataka09.2022
Skills
- Quick decision making
- Problem solving
- Conflict resolution
- Task delegation
- Record keeping
- Adaptability
- Attention to detail
- Service-Oriented Mindset
- Team leadership
- Quality assurance
- Policy Implementation
- Staff Scheduling
- Guest Relations
- Continuous improvement
- Time management
- Employee Performance Assessments
- Supply inventory management
- Expense tracking
- Payroll administration
Accomplishments
- Already one of the top performers in the biggest hotel in Ohio within such a short span of time
- We achieved a QA score of 96.9% in the Hilton Columbus Downtown, which is the highest score so far
- Won the BEST EMPLOYEE of the month TWICE in one year
- Managed a team of 140 staff members
- Received the PYRAMID BADGE OF EXCELLENCE. (My hotel is manged by Pyramid Management Group)
- During the QA in Hilton Woodcliff Lake, in the absence of my executive housekeeper, we got a housekeeping cleanliness score of 95.8%. One of the highest scores so far
- Received numerous recommendation letters and excellence certificates
- As a manager, I brought in a lot of operational changes that helped get an order and also increased the productivity and scores of our department
Certification
IWC level 1 Certificate
City & Guilds Housekeeping Level 1 & 2
Numerous "Coursera" Certificates
Affiliations
- I'm an avid traveler, I have traveled to 10 states in the US within an year
- I'm also a big time gamer (Video Games)
Contact
Woodcliff Lake, NJ 07677
Training
Front office, F&B service, Bakery, Food production, Housekeeping, Nutrition, Marketing, Business communication, Accounts & finance, Research project: Design and Methodology, Strategic management, Hospitality Management
Timeline
Housekeeping Manager
Hilton Columbus Downtown
07.2024 - Current
Housekeeping Manager
Hilton Woodcliff Lake
08.2023 - Current
Housekeeping Supervisor
Hilton Woodcliff Lake
01.2023 - 07.2023
Restaurant Waiter
Hilton Woodcliff Lake
10.2022 - 12.2022
Housekeeping Supervisor
Sofitel L'Imperial Resort and Spa
03.2022 - 08.2022
Bachelor of Hotel Management (BHM) - Front office, Service, Kitchen, and Housekeeping
Welcomgroup Graduate School of Hotel Administration (Manipal University)
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