Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Shravan Kumar Rayabharapu

Lake Stevens,WA

Summary

Experienced Project Lead adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Lead

Tata Consultancy Servcies
01.2011 - Current
  • Managed 3000 plus procurement requests in a month and acted as point-person for customers and partner teams
  • Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
  • Developed and strengthened supplier relationships.
  • Input, analyzed and reported on data covering all aspects of procurement operations.
  • Managed and maintained purchase orders and invoices.
  • Interacted with supplier, SCOM and other stakeholders to maintain on-time deliveries.
  • Partnered with project team members to identify and quickly address problems.
  • Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
  • Produced quality standards, checklists, report templates, and processes.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Set up and managed team meetings.
  • Updated customers and senior leaders on progress and roadblocks.
  • Recruited, hired and supervised resources to staff project team.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Team Lead

IBM
08.2007 - 11.2010
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Held weekly team meetings to inform team members on company news and updates.

Technical Associate

C3i Support Services
11.2006 - 04.2007
  • Offered technical guidance on operating systems and platforms such as Outlook.
  • Diagnosed and researched technical faults, escalating support issues when necessary.
  • Collaborated with senior technical staff on larger projects, exceeding required contribution thresholds to project workflow.
  • Provided technological readiness training to reduce support ticket submissions.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Assisted with updating technical support best practices for use by team.

Technical Support Representative

HCL Technologies
10.2005 - 10.2006
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for end-users
  • Configured hardware and granted system permissions to new employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Offered assistance in implementing and developing training programs.

Education

Bachelor of Science - Computer And Information Sciences

Kamala Institute of Technology And Sciences
Huzurabad, Telangana, India
05.2005

Skills

  • Client Communications
  • Employee Coaching
  • Risk Management
  • Process Improvement
  • Project Management
  • Client Relations
  • Leadership Skills
  • Quality Control
  • Project Planning
  • Project Documentation

Certification

  • ITIL V3 Foundation
  • Six Sigma Green Belt
  • ITIL 4 Foundation

Languages

English
Professional Working
Telugu
Native or Bilingual
Hindi
Professional Working
Tamil
Elementary

Timeline

Project Lead

Tata Consultancy Servcies
01.2011 - Current

Team Lead

IBM
08.2007 - 11.2010

Technical Associate

C3i Support Services
11.2006 - 04.2007

Technical Support Representative

HCL Technologies
10.2005 - 10.2006

Bachelor of Science - Computer And Information Sciences

Kamala Institute of Technology And Sciences

Similar Profiles

CREATE PROFILE
Shravan Kumar Rayabharapu