Shravan Shah
Brooklyn,USA
Summary
Result-oriented Product Manager with Eleven years of experience in Management and Information Technology with aptitude in Product and Application Development. Experienced with ERP Implementation and Maintenance, System Development and Implementation, Web Development, API Development, Process Analysis, and Automation. Adept at performing quality assurance on product features, analyzing feedback and user data, and creating user stories to validate action plans and product enhancements. Proficient in understanding the business needs and system capabilities to provide solutions for new features, identify the root cause of product defects, and create a knowledge base of technical solutions. Quick Learner capable of gathering knowledge about systems and processes and becoming the subject matter expert. Always in a learning and solution mode trying to learn as much about the different systems as possible to enhance or bridge the gaps in the user experience and processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Product Manager
Dramatists Play Services D.b.a. Broadway Licensing
03.2022 - Current
- Designed and helped develop Order Batch Upload import orders placed on the website to automatically generate orders in the ERP.
- Automated Order Processing, Agreement Generation, Invoicing, and Reporting to increase operational efficiency by 71%
- Built custom APIs with Vitrium to implement automated delivery of digital assets more securely and improve the user experience
- Meticulously worked on analyzing, transforming, and migrating the data from multiple databases for the new ERP and websites.
- Created a Data Warehouse data analysis and reporting dashboard by utilizing custom data APIs to connect to multiple Databases.
- Designed the Framework and Helped devise Solution to make websites self-servicing, requiring minimal customer support to enhance user experience.
- Enhanced Order Processing by automating Contract Creation and Vendor Notification and reduced manual order processing by 25%.
- Helped build a bot scrap the internet to find titles available for licensing and created a database to create a niche search engine website.
- Architected the solution to automate and simplify the business process by creating and using the event flag to transfer data and forming connection between E-Commerce, Revenue Recognition, Royalty Management Platforms, and ERP.
- Enhanced the Dynamics AX4 ERP system to automate processes by cleverly devising solutions even with the old system's limitations.
- Managed product backlog and roadmap and implemented iteration planning to improve the product development process.
- Significantly reduced the time spent on customer tickets by 60% by implementing an AI-based Customer Service Platform.
Product Manager
Caresource
06.2020 - 02.2022
- Led development of enhancing the Benefits Application by automating processes and reduced configuration time by 40%.
- Partnered with Data Analysts to help fix the Subscriber Record data and created automated reporting to report data to the states.
- Established criteria for each milestone within the product roadmap to measure developmental progress.
- Led the of Business Analysts, Developers, and QAs to improve engagement and solidify requirement understanding, which reduced turnover by seven days.
Product Manager
Cognizant Technology Solutions
01.2019 - 05.2020
- Defined long-term product strategy and roadmap development, solution development, and implementation around IT and process optimization.
- Developed automated membership billing group and individual customers with capability Autopay capability for around 1 million members.
- Supervised end-to-end transformation process and worked in conjugation with Product User, development team, and QA team to ensure timely development.
- Worked alongside BI and Data Migration Team to analyze data and implement migration strategies.
Business Analyst
Guardian Life Insurance Company
06.2018 - 12.2018
- Documented requirements and helped launch a custom application to merge SAP Concur and AMEX Travel to meet users’ unique needs.
- Derived conceptual designs from business objectives to deliver software and applications according to usability, performance, and functionality specifications.
- Created User Manuals, Training Materials, Online Help Users, FAQs, End User Guides and Standard Operating Procedures, Wireframes for User Interface, Process-Flow Diagrams, and Data Flow Diagrams for the application.
Graduate Assistant
New York University, Center of Applied Technology and Telecommunication
01.2017 - 12.2017
- Implemented Oracle Business Solution system to extract financial data from University Data Warehouse for NSF Grants and Increased reporting efficiency by 26%
- Analyzed key aspects of financial data to evaluate factors driving results and summarized them into presentations for NY State
- Assisted department staff with funds & budget management, preparing project reports, patent reports, expenses, and reimbursements
Junior Product Manager
The Ashok Medical Agencies
01.2013 - 12.2015
- Implemented the design of a new proprietary automated application to track sales and purchases by generating automated monthly reports and drastically reduced manual work
- Analyzed historical sales data for 5 Years to reduce overstocking based on shelf life and demand, and increased profit and turnover for the company by 17%
- Designed initial wireframe for custom all-in-one application and contributed to the development of the system
Education
Master of Science - Management of Technology
New York University
New York, NY12.2017
Skills
- Product and Project Management
- Solution Design
- Software Development Lifecycle
- Agile and Waterfall Development
- Process Automation
- Website Development
- ERP Maintenance and Implementation
- Database Migration
- System Implementation
Certification
- SAFe 6 Product Owner/Product Manager (Scaled Agile, Inc.) | October 2023 www.credly.com/badges/17c90e21718e-40bf...
- Microsoft Certified: Azure Fundamentals (Microsoft) | July 2024 learn.microsoft.com/api/credentials/shar...
Timeline
Product Manager
Dramatists Play Services D.b.a. Broadway Licensing
03.2022 - Current
Product Manager
Caresource
06.2020 - 02.2022
Product Manager
Cognizant Technology Solutions
01.2019 - 05.2020
Business Analyst
Guardian Life Insurance Company
06.2018 - 12.2018
Graduate Assistant
New York University, Center of Applied Technology and Telecommunication
01.2017 - 12.2017
Junior Product Manager
The Ashok Medical Agencies
01.2013 - 12.2015
Master of Science - Management of Technology
New York University
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