Shravya Reddy Mutyala

Industries: Government Taxation and Revenue, Wildlife and Natural Resource Management

Roles Played: Contact Center Architect, Backend Developer, Cloud Data Engineer

Tech Used: Amazon Connect, Amazon Lex, Amazon Polly, Amazon Transcribe, AWS Lambda, AWS S3, Python.

• Experience in developing cloud application design using Lambda, DynamoDB, Aurora Serverless and other AWS Services for Amazon Connect related solutions.
• Designed and implemented robust contact flows to enhance customer experience and optimize call routing, including IVRs, customer queue flows, and post-call survey integrations.
• Developed tailored solutions to meet specific client requirements, utilizing AWS services and serverless architecture to improve contact center automation and efficiency.
• Engineered seamless integrations between Amazon Connect and external servers, ensuring real-time data synchronization and efficient interaction between systems.
• Addressed client concerns with a high level of professionalism, providing continuous support throughout the project lifecycle and ensuring complete client satisfaction.
• Led a team of 4 in gathering and defining accurate project requirements, collaborating closely with stakeholders to ensure timely delivery and successful implementation of solutions.
• Provided comprehensive assistance to clients from project initiation to completion, resolving any issues and facilitating smooth handoffs for operational success.

Industries: Healthcare, Public Infrastructure (Government), Trucking and Logistics

Roles Played: Cloud Engineer

Tech Used: AWS Services, React JS, Python

• End-to-End Web Application Development: Built a scalable web application leveraging AWS services, including Amplify, API Gateway, Lambda, DynamoDB, and IAM, delivering high availability and security.
• Automated CI/CD Pipeline: Streamlined the deployment process of a React application using AWS CodePipeline, ensuring continuous integration and automated delivery of new features.
• Advanced Analytics Expertise: Demonstrated strong skills in writing and optimizing complex Redshift queries for advanced analytics, enabling efficient data exploration and reporting.
• Modern Data Platform Architect: Designed and implemented a cost-effective, scalable data platform on AWS, integrating Redshift and Data Lake technologies to support comprehensive analytics, from storage to real-time processing.
• Serverless Architecture & Conversational Interfaces: Expert in creating conversational interfaces using AWS Lex and integrating various services via serverless architecture for optimized data processing.
• Real-Time Data Visualization: In a Data Lake project, developed real-time timeseries visualizations on Amazon QuickSight for health-related data, showcasing proficiency in Amazon Athena to extract actionable insights from complex queries.

Industries: Insurance, Finance

Roles Played: Software Engineer

Tech Used: Java, OpenText Extreme

Dedicated professional with a strong background in customer communication management, specializing in serving insurance clients in the United States.

• Demonstrated expertise in designing and developing Auto Cycle ID cards using OpenText Exstream, a specialized tool for document and communication management. Proficient in monitoring project requirements and assessing feasibility, ensuring that projects align with client needs. Updated old code bases to modern development standards, improving functionality.
• Experienced in analyzing data requirements for interactive claim letters, applications, and providing production support for policy underwriter management forms.
• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
• Demonstrated proficiency in OpenText Exstream upgrade and migration projects, showcasing a deep understanding of Workflow and Document Management Concepts.