Summary
Overview
Work History
Education
Skills
Projects
Certification
Accomplishments
Leisure
Timeline
Generic

Shreemegha Thandra

Project Manager
Iselin,NJ

Summary

Results-driven project manager bringing proven skills in administering operational risk management programs. Dedicated to long-term risk management by building strong internal protocols and instilling culture of responsibility and attentiveness. Skilled in delivering complex projects on time, seamless communication across cross-functional teams, standard operational procedures optimization, and fostering a positive environment. Recognized for exemplary leadership, problem-solving abilities, and consistent delivery of results, adept at cross-cultural communication. Talented in identifying risks, implement solutions, and adapt to changing environments. Committed to continuous improvement, leverage expertise in project management methodologies to upgrade processes and drive operational excellence. Looking for opportunities to advance efficiency in project management roles.

Overview

4
4
years of professional experience
1
1
Certification
2
2
Languages

Work History

Risk Management Specialist (L3)

Amazon India
06.2019 - 02.2023
  • Led Project Restricted Products Pilot Team, looking into and acting against sellers who were not adhering to listing requirements and placing emphasis on maintaining clean marketplace.
  • Shown care and leadership by placing high priority on preserving integrity of market by reducing risks connected to non-compliant, repeat offenders, and sexually explicit listings.
  • Oversaw work in defect reclassification project, exhibiting critical thinking, to certify proper assessment of thousands of fake reviews.
  • Administered A-Z Claims Program for Merchant fulfilled Orders, establishing efficient seller-buyer relationship by carefully reviewing and negotiating claims and swiftly resolving issues.
  • Supervised Product Quality, emphasizing inventiveness and organization by carefully reviewing invoices to ensure authenticity.
  • Oversaw Safe-T claims Easy Ship program, demonstrating flexibility and data analytic abilities while streamlining seller reimbursement procedures.
  • Administered Seller Fulfilled Prime and Order Performance, improved 98% seller order metrics, and fixed errors with delegation and strategic planning.
  • Directed France Marketplace for Seller Fulfilled Prime Program, ensuring that prime metrics were adhered to along with overseeing various data analysis operational aspects with vision and leadership.
  • Reduced company risk exposure by identifying, assessing, and mitigating potential threats to organization.
  • Evaluated third-party relationships for potential risks, conducting due diligence reviews and ongoing monitoring activities as needed.
  • Implemented robust monitoring processes to track adherence to established risk limits and escalate potential breaches for timely resolution.
  • Worked closely with senior leadership to establish strong risk culture within organization, fostering environment where employees feel empowered to raise concerns and contribute ideas for mitigating potential threats.
  • Led incident response efforts during crisis situations, coordinating resources effectively to minimize losses and protect company''s reputation.
  • Supported 6-member risk management team with multifaceted administrative assistance such as organizing and transmitting records

Education

Master of Science (M.S.) in Information Technology Services Administration and Management -

Lindsey Wilson College
Columbia, KY

Bachelor of Science (B.S.) in Applied Nutrition & Dietetics -

Osmania University

Skills

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Projects

  • Conceptualized and created multiple updates Standard Operating Procedures (SOPs), which enhanced from 37% to 74% of process efficiency and effectiveness.
  • Trained and mentored team associates, demonstrating leadership and fostering skill development, resulting in 93% improvement in productivity and team satisfaction.
  • Conducted team connections meetings as a Point of Contact (POC) to bridge communication gaps between global teams. managers and associates, resolving conflicts and negotiating solutions ensuring stakeholder satisfaction and a positive work environment achieving 100% clarity and alignment on goals and tasks.
  • For total transparency, created team’s Excel, Quip & Sharepoint reports including daily team performance, average handling time, leave tracker, and login reports, showcasing diligence in monitoring progress.
  • Successfully had 100% quality assurance and compliance with regulatory requirements by conducting FNR and FPR quality audits, addressing issues promptly and ensuring adherence to quality standards, highlighting adept risk management and critical thinking skills.
  • For 100% trust and camaraderie among team members, organized fun activities to foster team relationships and create a positive work environment, promoting morale and team cohesion.

Certification

Advance Diploma In French B1, English & Foreign Languages University (EFLU), India.

Accomplishments

  • Bagged multiple awards - Employee of the month, MVP, Mountain Rover, Highflyer.
  • Received appreciation from leadership for delivering quick results, overachieving metrics, taking ownership in the absence of support, for providing betterment ideas, for being consistent throughout and for being an active sport.

Leisure

  • Cooking different cuisines
  • Gouache painting
  • Playing Badminton

Timeline

Risk Management Specialist (L3)

Amazon India
06.2019 - 02.2023

Master of Science (M.S.) in Information Technology Services Administration and Management -

Lindsey Wilson College

Bachelor of Science (B.S.) in Applied Nutrition & Dietetics -

Osmania University
Shreemegha ThandraProject Manager