Shreenivas Rajayya Vure

I was born and raised in Mumbai. I hold a Bachelor's degree in Commerce from Mumbai University. My interest in traveling from a young age led me to pursue a career in the travel industry. I am an IATA-certified professional with over 20 years of experience in the travel industry. Additionally, I have completed my IATA foundation course and received certification from Montreal, Canada.

My previous role was as a Quality Assurance Leader at WNS Global, where I managed quality for 40 staff members (28 in Mumbai and 12 in Pune) for about two years. I provided constructive feedback to staff to prevent recurring errors and conducted brainstorming sessions to identify and resolve product challenges.

IATA foundation, from Montreal Canada , Year -2004

Working on Gen – AI Finder Search -Prototype – Year – 2024

• A prototype was built that integrates Google Gen AI. It has a summary feature and a list of useful URLs when a search is performed.
• Given us the task to provide the Enterprise Search prototype model, which will help us to search and give the necessary feedback along with screenshot and summary to dev team.
• The Aim of the project is to get all the information about a specific error or the specific filed of PNR under one link.
• So that agent do not have to find different pages for single error or specific field

Worked in L2- APO Team to clear ADM backlog - Year - 2023

• Given an opportunity to work in the L2 - APO ( Air Pricing Operations ) to clear the ADM backlogs.
• Due to previous experience and I am IATA Foundation Certificate holder , got this opportunity.
• Worked with APO team for duration on 2 months under supervision of Ms. Arpeeta.

EF - PNR Sync - Year 2022

• EF PNR sync process to assist EF client in synchronizing group bookings on LH.
• Basically , we got an opportunity of L2 process to do from our end.
• Specially EF queue created, as and when we get the PNR's on the queue, we assist with sychronising group PNR's on LH airline.

LGS upskill project - Year -2022

• This project specially deal with hotel chain code updating , Hotel Geo code location updating , hotel property deletion , and REP check ( Hotel address verification and updating.
• There is specific queue created in the name of TN-PS-Hotel Desk , we have to grab the case from there.

AFS - Agency Fulfillment Services   - Year -2021

• Dedicated me to assist them with Exchanges , Pricing , Queue validation and details on Queues ,and Finally need to validate the Queue to see all PNR's are closed and removed from Queue.

Coforge Project - Year -2021

• Coforge Team were trained ARC and BSP Canada and will support French and German clients.
• Was Hand holding and OJT virtually to the staff on cases, which they have received and doing quality check before closing the case.
• Taking sessions on daily basis, on the cases which worked on to be more confident on the process.
• Did Quality Check on the cases worked by the them in the later stage and gave constructive feedback.

RR-SF Content Migration  Year - 2020

• In the beginning of the year from Jan’2021, selected for the very important task of working on the RR-SF Content Migration process, in which we use to validate the details in the Rapid Result and then accordingly use to push the information to Excel and Salesforce.

TAJ project - Year -2018

• Manually setting up the complete TJR set up for the Thomas Cook Tours Ltd for India Market
• And did the Quality Check on Each PCC before deploying the client.

Flight Centre  - FC -  Year -2017

• Assisted FC helpdesk staff on how to recognize the migrated PNR from 1G to 1S, and what will be steps need to follow on Sabre post-migration, to keep PNR’s in synch with Airline.
• Trained the FC helpdesk staff on how to troubleshoot errors at their end.
• Errors which were unable to find the solutions at our end, we used to send it to the relevant team to identify the root cause of the problem and solutions.
• As soon as we get solution from concern team, we use to give proper update to the FC team.
• I was called twice to Australia for providing online support to FC helpdesk.
• Not only FC helpdesk, I was also provided onsite support in late evenings and Night shifts to 24 X 7 in FC helpdesk.
• After every launch of the new version in Sabre, used to cascade all the FC helpdesk staff with new enhanced features of latest version.

Over all summary of Projects Worked

• overall end-to-end responsibility & project manage the client Deployment and implementations.
• Be the single point of contact for the project team during the Deployment/ implementation process.
• Lead the (local) Joint Planning meetings – face to face or conference call depending on client requirements.
• Ensure the project remains on track, all tasks completed within deadline. Update Project Plan and Opportunity plan accordingly.
• Proactively manage project risk assessment and management including clear and timely escalations as required for support and resolution.
• Share ideas to Improve Implementation procedures/timelines
• Conduct post implementation meetings and handover to Stake Holder.