Shreeta Buyckes
Tulsa
Summary
- Experience as customer service (call center) Position/ Technical Support rep.
- Proficient in Microsoft word, Excel, As400 and Power point.
- Inbound & Outbound calling experience
- Dedicated customer service oriented worker with a strong interest in working with my employer.
- Has interpersonal and excellent communication skills.
- Excels in team environments that require strong organizational, technical, and interpersonal skills.
- Confident,ethical and uses discretion in interactions across all levels of the organization.
Overview
13
13
years of professional experience
Work History
Call Center Agent
Hunger Free Oklahoma
Tulsa, OK
02.2026 - 04.2026
- Answering inbound calls for clients who had questions about their children's free summer lunches.
- Managed high call volumes, delivering exceptional customer service to ensure client satisfaction.
- Resolved inquiries regarding food assistance programs, providing accurate and timely information to callers.
- Documented interactions in CRM systems, maintaining detailed records for future reference and follow-up.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
Banking Specialist
Southerland Global Services / Key bank
Tulsa, OK
07.2025 - 01.2026
- Taking inbound calls for customers who experience fraud on their Debit cards. We would block the cards and have new cards reissued.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Resolved client inquiries and issues, enhancing customer satisfaction and loyalty.
- Trained new staff on banking procedures and best practices, fostering a knowledgeable team environment.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
Debt Collector
FMS Inc
Tulsa, OK
10.2024 - Current
- Collection for medical bills
- Negotiated payment plans with clients to recover outstanding debts efficiently.
- Managed high-volume accounts, ensuring timely follow-ups on overdue payments.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
Inbound/appointment Setter/outbound
Airco Service, Inc.
Tulsa, OK
10.2023 - 10.2024
- Inbound calls, appointment Setting, and making outbound calls for customers needing HVAC, electrical, and plumbing needs.
- Scheduled appointments for service technicians, ensuring optimal daily routing and efficiency.
- Utilized CRM software to track customer interactions and appointment confirmations.
- Developed scripts to improve communication with potential clients and enhance engagement.
- Answered phone calls and answered questions from potential customers.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Human Resources Specialist
CSC resources 211- Tulsa
Tulsa, OK
08.2021 - 02.2025
- Social services, giving resources for people who need help with paying rent, utilities, discounted health, eye, and dental services.
- Developed and implemented employee onboarding programs to enhance retention rates.
- Conducted regular training sessions on HR policies and compliance requirements.
- Improved documentation processes for performance reviews, ensuring accuracy and consistency.
Hertz Car Sales
Hertz/Dollar Rent A Car
Tulsa, OK
06.2013 - 01.2020
- Reservations, billing, loyalty, Problem solving.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Memorial High
Tulsa, OK01-1999
Skills
- Social Work
- Case Management
- Customer communications
- Payment processing
- Team development
- Appointment setting
- Technical support
- Problem-solving skills
- Data entry
- Issue resolution
- Documentation and reporting
- Answering questions
- Resolving issues
- Quality assurance
- Gathering information
- System documentation
Timeline
Call Center Agent
Hunger Free Oklahoma
02.2026 - 04.2026
Banking Specialist
Southerland Global Services / Key bank
07.2025 - 01.2026
Debt Collector
FMS Inc
10.2024 - Current
Inbound/appointment Setter/outbound
Airco Service, Inc.
10.2023 - 10.2024
Human Resources Specialist
CSC resources 211- Tulsa
08.2021 - 02.2025
Hertz Car Sales
Hertz/Dollar Rent A Car
06.2013 - 01.2020
High School Diploma -
Memorial High