Shreeya Tandukar

• Tracked computer equipment, peripherals and network servers.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Worked on multiples portals to make it work
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Monitored systems in operation and quickly troubleshot errors.
• Used ticketing systems to manage and process support actions and requests.
• Resolved 50 technical support inquiries per day.

• Created user accounts and assigned permissions.
• Answered user inquiries regarding computer software or hardware operation to resolve problems.
• Configured and tested new software and hardware.
• Installed, configured and maintained computer systems and network connections.

• Sandbox environment management

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules

• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
• Create and deploy several reports for different user profiles based on the need in the organization
• Create new user accounts Manage access levels for various accounts Import/export data
• Create business logic to assist workflow page layouts, and fields.

• Design and implement business technology solutions focused on cloud-based business applications, specifically, Salesforce.com
• Involved in developing business requirements, specifications, process flows, application design, application configuration, testing and deployment

• Created as-is data flow and workflow diagrams and to-be data flow and workflow diagrams
• Planned and defined system requirements to Wireframes with Use Case, Use Case Scenario
• Created and managed Project templates, Use Case, requirement types and traceability relationships