SHRESSE JAHA
Administrator
Hazel Park,MI
Summary
Services Professional with 23 years of experience. Critical thinker with strong interpersonal skills. Analytical problem solving competence, and work efficiently as well as effectively in stressful environments. Detailed oriented, fast learner and able to multi-task to meet deadlines.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Customer Solutions
Comcast
Sterling Heights , MI
07.2019 - Current
- Conduct training boot camps every quarterly for new hires.
- Train new employees on providing exceptional customer service, coach on product knowledge, system navigation, and sales.
- Provide real time support via-chat to new employees in various states.
- Demonstrate time keeping, time entry errors, vacations, and weekly timecard submissions for 200 new employee.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Effectively communicated with customers about account changes, new products or services and potential upgrades.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Member Relationship Consultant
Credit Union One
Ferndale, MI
03.2015 - 06.2019
- Support thousands of members with completing transactions remotely from corporate office
- Assisting members with troubleshooting account issues, process debit card disputes, fee reversals, create travel notifications, and communicate with other departments to process member’s request
- Submission of loan payments, and forward member termination letters for satisfied loans
- Work closely with underwriting to assist members with application proceedings
- Contacted delinquent members for collection and schedule payment arrangements
- Work collaboratively with Direct of Corporate Events to prep for charities, company events as well as producing new ideas for staff appreciation activities.
Office Manager
Gagoh Dental
Southfield, MI
05.2007 - 01.2015
- Telephone management, insurance verification, reviewed and filed explanation benefits
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times for 2 office locations.
- Prepared bank deposits daily, coding, creating financial agreements, treatment plans, and observed authorizations as well as consents
- Surveillance consent forms, and authorizations of HIPAA compliance and office policies.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Created weekly employee schedules to compliment office needs.
- Updated reports, managed accounts and generated reports for company database.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coordinate payroll with ADP.
Education
Associates - General Studies
Oakland College
Royal Oak, MI 01.2014 - 01.2018
No Degree - Medical Administrative Assistant
Everetts Institue
Southfield 01.2015 - 01.2016
Skills
Scheduling
Accomplishments
- 2008
- Structured a new facility to pass State of Michigan inspection for operation of Assisted Living Home.
- Completed applications for residency and interviewed future clients
- Finalized resident care agreements, managed medications and appointments.
- Interviewed, employed, and scheduled for background checks.
- Facilitated 80 hour trainings to certify new hires.
- Created, and maintained confidential employee records.
- Generated staffing schedule within budgetary restraints and shaped daily progress logs to display client’s development.
- 2014
- Prepared for story home in Detroit to pass State of Michigan Licensing to operate a sixteen bed Adult Foster Care Home.
- Installed Emergency medical equipment required by the state and funding organization.
- Interviewed, hired, terminated, and aided in onboarding process with employee paperwork.
- Evaluated employee records to schedule yearly re-certifications.
- Conducted background checks, and scheduled drug screening for new employees.
- Processed exit interviews.
- Scheduled employees based on operational needs.
- Exercise vacation request, and review employee time entries daily for accuracy, as well as payroll submission.
Timeline
Customer Solutions
Comcast
07.2019 - Current
Member Relationship Consultant
Credit Union One
03.2015 - 06.2019
No Degree - Medical Administrative Assistant
Everetts Institue
01.2015 - 01.2016
Associates - General Studies
Oakland College
01.2014 - 01.2018
Office Manager
Gagoh Dental
05.2007 - 01.2015