Goal-oriented and technologically-savvy Certified Administrative Professional and Operations Specialist with a strong drive to help organizations thrive. Highly skilled in independently prioritizing and completing tasks, with excellent interpersonal and communication abilities. Equipped with extensive experience using Microsoft Office and a Master's Degree in Communications, dedicated to delivering exceptional results and contributing to the success of any team or company.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Specialist
Aquacycl Inc.
08.2024 - Current
Provided direct operational and executive support to the COO (primary) and CEO & Co-Founder (secondary) ensuring smooth day-to-day operations.
Collaborated closely with the CTO to drive key initiatives and operational efficiencies across departments.
Managed and optimized complex executive calendars, prioritizing critical engagements, board meetings, and strategic planning sessions.
Oversaw heavy domestic and international travel management, ensuring seamless logistics, itinerary coordination, and budget adherence.
Utilized ClickUp for project management, tracking key deliverables, milestones, and team alignment.
Assisted the HR team in implementing Culture Amp as the company's primary training platform.
Supported financial operations, including expense tracking and reconciliation using RAMP and QuickBooks.
Worked closely with City of Escondido and San Diego City to ensure all safety and other permits are updated quarterly and annually.
Managed and lead event planning, including team off-sites, company events, leadership meetings, and executive retreats.
Supervised procurement and vendor management to ensure efficient tracking, accuracy in orders, fast progress to be able to receive time sensitive items faster.
Lead cross-functional communication and collaboration efforts, ensuring clarity and efficiency in strategic initiatives.
Administrative Associate
Aquacycl Inc.
02.2023 - 07.2024
Provided high-level administrative support to executive leadership, including the CEO, COO, and CTO.
Managed executive scheduling, complex calendar management, calendar coordination, and prioritized meeting arrangements to maximize efficiency.
Coordinated logistics for international and domestic travel (transportation, lodging, recommendations) for large team travel, ensuring compliance with company policies and cost-effectiveness.
Maintained company documentation, process flows, and operational records to support decision-making.
Served as the primary liaison with IT team (outsourced) to ensure smooth technology operations and support. Lead the implementation of new IT company while keeping disruptions to a minimum and ensured smooth onboarding.
Managed procurement regularly processing 50 plus orders online and offline ensuring accuracy, shipping logistics both for international and domestic shipments, and vendor management for U.S. and European operations.
Led the organization of onsite interviews, candidate scheduling, and executive-level recruitment coordination.
Supported financial processes, including invoice management, budget tracking, and expense approvals.
Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
Assisted in event planning initiatives for company gatherings, resulting in successful execution of events.
Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
Administrative Assistant
Intesa Communications Group
03.2022 - 02.2023
Support the Founding Partner with daily tasks and assist other staff with creation of documents, note-taking, correspondence, light research
Perform all office administrative tasks related to client service, client hourly reports and track deadlines, schedule executive travel and meetings, calendar management and follow up with staff as needed
Maintain all files and reports in a filing system (paper and electronic file management) and ensure all files and reports are maintained and provided as required
Correspond and liaison between vendors and the company to check on orders, schedule deliveries and coordinate payments
Plan and coordinate internal and external events and meetings, including catering, conference room setup, vendor relations, planning office events including, Employee Appreciation Day, summer/winter outings, employee birthdays and various other celebratory events
Assist with office upkeep tasks as needed such as running errands, sending client gifts, maintain inventories and supplies as needed, etc
Ensure all administrative work is processed and documented accurately and timely
Content development for social media
Registered filer for the firm with the City of San Diego
Maintain confidential files, contracts and documents with utmost sincerity and discretion
Handling mail, data entry and reporting
Manage projects, clients' hours etc
On BigTime project management software
Handle all onboarding and offboarding requirements
Provide light IT support for the office
Administrative Assistant / Recruiting Analyst
Proven Recruiting
09.2019 - 03.2020
Scheduled and coordinated meetings and appointments for supervisor/manager
Typed minutes of meetings, consolidated documents and composed/wrote pitches for clients
Data entry onto CRM database (notes, documents, files, contacts, other ad hoc info)
Prepared, proofread and format notes as well as update that info into data system
Prepared presentations, reports, spreadsheets, letters and memos with necessary information
Typing 45 WPM and take direct notes from calls and in person meetings
Provided multifaceted project development support
Answered and managed incoming and outgoing calls while recording accurate messages for distribution
Liaised between clients and vendors and maintained effective lines of communication
Effectively supported meetings, taking in-depth notes and disseminating minutes
Source and recruit candidates from internal database system, social media, job boards, etc
Implement overall recruiting strategy and conduct interviews using various recruiting & selection methods
Develop and update job descriptions & specifications
In depth knowledge and use of Applicant Tracking Software - Bullhorn (update jobs, candidate profiles, data entry, filtration)
Provide analytical and well documented recruiting reports
Performed research to collect and record industry data
Senior Account Executive
Adfactors PR Pvt. Ltd
02.2013 - 04.2015
Serviced brands in the Travel & Hospitality, Entertainment, Lifestyle, Food & Beverages, Corporate, Finance & Health sector
Supported in execution of events including general promotional activities for brands through stand alone or third-party events
Designed and developed strategies for communication and PR activities - brand promotions, launches, endorsements, new releases, formulating quarterly and monthly plans, establishing systems for implementation
Assisted events team in coordinating various events - press conferences, ad shoots, marketing events, etc
Developed media outreach and blogger outreach programs to help increase exposure for brands business
Media communications - relationship building and coordination, developed story bank for all brands, media pitching and coverage analysis, collating and updating media & blogger lists
Website and social media content creation and developed monthly and annual newsletters as well as infographics
Built brand associations, identified opportunities to strengthen brand image
Developed strategy around building social media presence for all brands, handling and monitoring social media pages and establishing detailed social media campaign
Account Executive
MSL India
04.2011 - 02.2013
Serviced brands for clients operating in eCommerce, Automobile, Entertainment, Finance and Food sector (eBay India, Volkswagen, Western Union, Reliance Digital, World Gold Council, etc.) to cater to their day-to-day PR and digital communication needs
Initiated blogger and media outreach programs and Digital Activation
Established media relations, provided end-to-end communication solutions, acting in liaison with clients, media and external vendors, providing industry intelligence, information and opportunities
Helped eBay India win the Bees Awards for Best Social CRM in May 2012
Public Relations & Digital Media Intern
MSL India
02.2011 - 04.2011
Assisted in building & updating media lists, blogger lists, coverage dossiers
Assisted in establishing PR & digital media strategy for brands
Monitored and maintained social media presence for brands
Assisted in customer relationship management through internal CRM tool
Editorial Intern
Times of India
08.2009 - 10.2009
Supported editorial team to research and gather information/stories for education and lifestyle beat for mainline Times of India publication and weekend tabloid
Assisted the editor-in-chief in conducting interviews
Education
Administrative Assistance Program -
California State University
San Marcos, CA
05-2021
Master's Degree - Communication & Journalism
Guwahati University
Guwahati, Assam, India
01.2018
Bachelor of Mass Media - Hons. in Journalism
University of Mumbai
Mumbai, India
01.2011
Skills
Microsoft Suite (Word, PowerPoint, Excel, Outlook, Teams)
Click Up
Adobe Acrobat
Microsoft Publisher
Webex
Slack
BigTime Software
Zoom
Quickbooks Online
Canva
Bullhorn CRM
LinkedIn
Google Analytics
Social Baker
Hootsuite
Adobe Photoshop
Canva
Lightroom
Microsoft Publisher
Evite
Video Creation & Editing
Adobe Premiere Pro
Social Media
Meeting minutes
Certification
CAP - Certified Administrative Professional, 12/31/24