Summary
Overview
Work History
Education
Skills
Websites
Certification
ADDITIONAL INFORMATION
Timeline
Generic

Shreya Lall

Forney,TX

Summary

Experienced in administrative supervisory roles, I have led healthcare operations that improved efficiency and accuracy. At Advance ER, I implemented a billing system that reduced errors by 20% and cut patient wait times by 30%, while boosting operational efficiency by 15%. At UT Southwestern Medical Center, I support surgical and clinical leaders by managing schedules, credentialing, and budgets, ensuring smooth operations and compliance with HIPAA and regulatory standards. My leadership in team management and staff training has consistently enhanced service delivery and patient satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Administrative Assistant II

UT Southwestern Medical Center
  • Deliver high-level administrative support to two trauma and burn surgeons, Clinical Department Administrator, One Oncology surgeon and Assistant Director for Clinical Research Unit, managing complex calendars, coordinating travel, scheduling meetings, and ensuring alignment with departmental and institutional guidelines.
  • Coordinate domestic and international travel arrangements, including registration, transportation, lodging, and reimbursements, while maintaining accurate financial and expense documentation.
  • Manage credentialing processes, including licensure renewals, CME tracking, and recredentialing, ensuring compliance with hospital standards and regulatory requirements.
  • Facilitate recruitment processes for new faculty by organizing travel, interviews, and serving as the primary liaison between candidates and division leadership.
  • Process procurement transactions and supply orders to support day-to-day operations, ensuring compliance with UTSW purchasing policies.
  • Directed cross-functional teams to ensure on-time delivery of project milestones while adhering to schedules and achieving key objectives.
  • Oversaw budgets and allocated resources effectively to manage multiple programs concurrently with successful outcomes.
  • Built and maintained strategic partnerships, managing stakeholder relationships to enhance program reach and impact.
  • Prepared detailed progress reports for stakeholders, using insights to refine strategies and improve program performance.
  • Coordinated events and workshops featuring keynote speakers, fostering participant engagement and enriching the learning experience.
  • Designed and distributed marketing materials to promote program initiatives, significantly boosting awareness and participation among target audiences.

Senior Office Manager/Front Office Coordinator

Advance Emergency Room
04.2014 - Current
  • Employee Management: Hiring employees, evaluation of performance, counseling and assisting team members in setting goals, problem solving and professional management. Maintain front office schedules, absenteeism and timeliness of arrival/departure.
  • Arrange unit/departmental meetings to maintain clear communications on information pertaining to front and back of house.
  • Assist in problem solving and collaborate with staff members in planning and executing programs for improved patient care and customer service.
  • Facility Operations- determine facility needs for supplies, equipment, evaluate new products. Monitor expirations on supplies and discard according to written policies.
  • Maintain daily operations of facility responsibilities to include, but not limited to Front Office accuracy in registration, collections and reimbursements. Management of front office staff.
  • Maintain State compliance binder along with keeping facility up to date on compliance changes and request by State.
  • Oversee timecards for 2 facilities to include all departments including nursing, radiology and front office: Approve, correct and submit time cards biweekly for accurate payroll.
  • Led the implementation of a new billing system, serving as the Subject Matter Expert (SME) and training 100% of front office staff, reducing billing errors by 20% and improving workflow efficiency.
  • Managed cross-functional teams to streamline front desk operations, including scheduling, resource allocation, and employee performance, resulting in a 30% reduction in patient wait times and improved overall service ratings.
  • Oversaw and optimized administrative processes in collaboration with the Director of Nursing and Medical Director, leading to a 15% increase in operational efficiency through workflow audits and process improvements.
  • Implemented compliance and financial audits, maintaining accurate patient and financial records, achieving 100% compliance with HIPAA and regulatory standards, and reducing account discrepancies by 25%.

Front Office Coordinator

Highland Park Emergency Center
01.2012 - 03.2014
  • Coordinated administrative processes, including patient scheduling, information management, and insurance verification, ensuring smooth daily operations.
  • Managed patient intake and financial transactions, reducing billing discrepancies by 15% through diligent payment processing and accurate record keeping.
  • Utilized software tools like T-Systems, Collaborate, and Microsoft Excel to optimize workflow, improving patient data accuracy and reducing administrative delays.
  • Trained staff on consent form procedures and compliance, enhancing understanding of regulatory requirements and improving patient satisfaction.

Education

M.S. - Healthcare Leadership and Management

The University of Texas At Dallas
12-2021

B.S. - Healthcare Management

The University of Texas At Dallas
12-2020

Skills

  • Stakeholder Collaboration: Experienced in working closely with physicians, students, residents, and multidisciplinary teams to coordinate complex schedules, align departmental objectives, and facilitate seamless communication
  • Event Planning & Execution: Skilled in organizing and managing monthly meetings, academic events, and departmental activities, ensuring smooth logistics and participant satisfaction
  • Budget & Financial Management: Proficient in overseeing departmental budgets, monitoring expenses, managing purchasing processes, and maintaining financial accuracy to optimize resource utilization
  • Comprehensive Project Management: Adept at leading projects from conception through completion, ensuring deadlines are met and quality standards upheld
  • Cross-functional Communication: Effective communicator with medical staff, administrative teams, and external vendors to support collaboration, problem-solving, and operational efficiency
  • Time Management & Prioritization: Expert in balancing multiple priorities, managing calendars, and scheduling across teams to maximize productivity and meet deadlines
  • Operational Leadership: Experienced in supervising front office operations, staff management, compliance adherence, and workflow improvements to enhance patient care and service delivery
  • Training & Development: Skilled in onboarding and training staff on new systems and compliance protocols, promoting a knowledgeable and efficient workforce

Certification

CPR/ BLS Healthcare provider

ADDITIONAL INFORMATION

  • Administrative Skills: Medical Terminology, Medisoft, 10-Key, Scheduling and HIPAA
  • Technical: MS Office, BPM, SQL, Tableau, EPIC, ModMed, EPIC, SharePoint, One Drive

Timeline

Senior Office Manager/Front Office Coordinator

Advance Emergency Room
04.2014 - Current

Front Office Coordinator

Highland Park Emergency Center
01.2012 - 03.2014

Senior Administrative Assistant II

UT Southwestern Medical Center

M.S. - Healthcare Leadership and Management

The University of Texas At Dallas

B.S. - Healthcare Management

The University of Texas At Dallas

Similar Profiles

CREATE PROFILE