Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shreya Patel

Poughkeepsie

Summary

Dynamic manager with a proven track record at Market Grocery, excelling in team leadership and customer service. Enhanced employee engagement and reduced operational costs through strategic process improvements. Skilled in decision-making and time management, fostering a collaborative culture that drives performance and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Manager

Market Grocery
06.2024 - Current
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Manager

Sam Food Mart
05.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.

Cashier Supervisor

711 Gas Station
01.2017 - 08.2018
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
  • Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.

Cashier

Motel 8
09.2016 - 02.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Business Accountancy

Rosary High School
India
08-2015

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

Market Grocery
06.2024 - Current

Manager

Sam Food Mart
05.2019 - Current

Cashier Supervisor

711 Gas Station
01.2017 - 08.2018

Cashier

Motel 8
09.2016 - 02.2017

Business Accountancy

Rosary High School

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