Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
Generic

Shreya Roka

Whittier,California

Summary

Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.

Overview

2
2
years of professional experience

Work History

Front of House Employee

Chick-fil-A
City Of Industry, CA
10.2024 - Current
  • Greeted customers and provided friendly customer service.
  • Regularly cleaned and prepared dining spaces for guests
  • Managed large groups on time while ensuring the satisfaction of all guests.
  • Ensured food met quality standards consistently
  • Resolved any customer complaints or issues with professionalism.
  • Cross-trained in other departments within the restaurant's front-of-house tasks.

Team Member

Pizza Hut
Artesia , California
07.2022 - 07.2023
  • Enhanced customer experience during the purchase process
  • Provided customer service support to ensure satisfaction.
  • Handled cash registers to process payments from customers.
  • Kept work area clean and orderly throughout shifts
  • Met customer demands efficiently
  • Developed positive customer relationships.
  • Adapted skills in almost all areas of work, including stocking, prepping, cooking, boxing, and greeting customers.

Education

Bachelor of Science - Electrical Engineering

California State Polytechnic University, Pomona
Pomona, CA

Skills

  • Professional Appearance
  • Menu knowledge
  • Strong Work Ethic
  • Phone Etiquette
  • Money Handling
  • Multilingual
  • Personal hygiene
  • Team Collaboration
  • Complaint Handling
  • Order Taking
  • Greeting guests

Accomplishments

  • Honors student
  • Co-founded a Cancer Awareness club in high school
  • Cabinet member for my graduating class
  • Member of the Society of Women in Engineering
  • Member if the Southern California Engineering Technology Association

Affiliations

  • Cooking
  • Arts and crafts
  • Experience in Henna art

Languages

Nepali
Native/ Bilingual
English
Native/ Bilingual

Timeline

Front of House Employee

Chick-fil-A
10.2024 - Current

Team Member

Pizza Hut
07.2022 - 07.2023

Bachelor of Science - Electrical Engineering

California State Polytechnic University, Pomona

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Shreya Roka