Shreya Sharma
New Delhi,DL
Summary
An experienced Professional with a strong background in customer service, safety management , Inflight Services and sales for 5 plus years, adept at working effectively under pressure. Proven skills in communication, problem-solving, and teamwork, ensuring a positive experience for Customer Experienced in leading cabin teams, conducting safety briefings, and addressing in-flight challenges with professionalism. Eager to leverage my skills in a new role that values dedication and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Senior Cabin Supervisor
VISTARA AIRLINES ( TATA-SINGAPORE AIRLINES )
09.2018 - 12.2023
- Trained on Airbus A320 and Boeing 787 with 5 years of Experience.
- Addressing customer inquiries and resolving any issues during the flight.
- Conducting safety briefings and ensuring compliance with safety regulations.
- Leading, guiding and supervising the team to ensure smooth operations along with Teamwork & ensuring that everyone is on the same page throughout the flight.
- Effectively handling emergency situations & Medical emergencies onboard .
- Communicating with the flight deck and coordinating with ground staff.
- Documenting incidents and preparing reports as necessary.
Customer Services Host
Bird Worldwide Flight Services
06.2018 - 09.2018
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Took ownership of customer issues and followed problems through to resolution.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Music
PRAYAG SANGEETH SAMITHI
ALLAHABAD, INDIA12-2025
Skills
- Brand representation
- Strong leadership
- Team management
- Strong work ethic
- Grooming
- Time management
- Verbal and written communication
- Decision making
Music, Travel, Photography, Content Creator
- Trained and in regular practice of Indian Hindustani Music for years.
- Traveling countries and exploring the culture and food
- Passionate about photography, with keen eye for detail and creativity
Languages
Hindi
Native language
english
Proficient
C2
Timeline
Senior Cabin Supervisor
VISTARA AIRLINES ( TATA-SINGAPORE AIRLINES )
09.2018 - 12.2023
Customer Services Host
Bird Worldwide Flight Services
06.2018 - 09.2018
Bachelor of Arts - Music
PRAYAG SANGEETH SAMITHI
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