Shreyas Duraphe

As a cloud engineer, I've specialized in Google Cloud Platform (GCP) and honed my skills in DevOps practices. My expertise lies in crafting scalable cloud architectures and automating CI/CD pipelines, ensuring streamlined software delivery and efficient infrastructure management.

Roles & Responsibilities:

• Provided technical support to internal stakeholders, diagnosing and resolving complex issues related to the organization''s cloud environment.
• Assisted in migration projects from on-premises data centers to cloud environments, ensuring minimal disruption to business operations.
• Improved code deployment efficiency by automating processes with CI/CD pipelines.
• Maintained version control systems like Git or SVN for seamless collaboration among developers and engineers during project lifecycles.
• Designed and implemented containerization strategies using Docker and Kubernetes, improving resource utilization and management.

As a Cloud Support Engineer, I act as the ‘Cloud Ambassador’ across range of cloud products including but not limited to EC2, EBS, IAM, S3, Route53, VPC, ELB, Systems Manager (SSM), Migration services (MGN, VM Import/Export), Disaster Recovery Service(DRS), CloudFormation, CloudWatch, CI/CD services, EFS, ECS, Lambda, ElastiCache, RDS etc arming our customers with required tools and tactics to get the most out of their Product and Support investment.

Roles & Responsibilities:

• Provide day to day technical support to customers and developed specialist skills to help them with operational best practices for AWS.
• Apply advanced troubleshooting techniques for customer issues related to different flavors of Linux OS: Red Hat, Ubuntu, Amazon Linux, CentOS, Debian and SUSE Linux. Apply advanced Networking concepts and troubleshoot issues with the help of tools such as TCP/IP, DNS, OS level routing, firewalls, traceroute, iperf, dig, cURL.
• Serve as a Subject Matter Expert (SME) on two services Elastic Block Store (EBS), Application Migration Service (MGN) and Disaster Recovery Service (DRS).
• Assist customers in their PoC for EBS and Application Migration Service.
• Own and manage operational projects while providing leadership and contributing to the overall planning, execution, and success of a complex cross-functional team.
• Provide tailored training for new hires, mentor and develop new SMEs, and participate in monthly technical conversations with service teams about product development and upcoming feature releases.
• Capture and share best-practice knowledge among the AWS Support community.
• Author or otherwise contribute to AWS customer-facing publications such as whitepapers, blog posts, case studies, technical articles, and public speaking evangelism opportunities.

As a Technical Account Manager, I craft and execute strategies to drive our customers’ adoption and use of AWS services - including but not limited to EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, Route53, VPC, ELB, Systems Manager (SSM), Migration services (MGN, VM Import/Export), Disaster Recovery Service (DRS), CloudFormation, CloudWatch, CI/CD services, EFS, ECS etc. With technical acumen and customer-facing skills, I provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy.

Roles and Responsibilities:

• Partner with SDO (Amazon’s Stores, Devices, & Other (SDO)) teams and assist with a variety of requests including support case escalations, architecture guidance, cost optimization, support during service-impacting events, and migration from legacy infrastructure to native AWS.
• Help support customer need for peak events such as Prime day, Black Friday, Cyber Monday
• Own and manage operational projects while providing leadership and contributing to the overall planning, execution, and success of a complex cross-functional team.
• Serve as a Subject Matter Expert (SME) on two services Elastic Block Store (EBS), Application Migration Service (MGN) and Disaster Recovery Service (DRS).
• Provide tailored training for new hires, mentor and develop new SMEs, and participate in monthly technical conversations with service teams about product development and upcoming feature releases.
• Capture and share best-practice knowledge among the AWS Support community.
• Author or otherwise contribute to AWS customer-facing publications such as white papers, blog posts, case studies, technical articles, and public speaking evangelism opportunities.