Shreyas R

• Managed a team of 25 staff members and oversaw all aspects of daily operations, resulting in consistent achievement of production targets
• Monitored key performance indicators (KPIs) and implemented process improvements ideas resulting in FTE and monetary impacts
• Presenting monthly performance reports and dashboard to the leadership team and stakeholders undertaking problem solving, including quantitative, qualitative, process, people, and relationship-based approaches
• Transition of various projects and signing off SOW
• Conducted thorough internal and external interviews to evaluate candidates' technical skills, cultural fit, and potential for growth, resulting in the selection of top-performing employees who contributed to the company's success
• Engaged in cross-functional projects to develop and execute a company-wide sustainability initiative, develop solutions, streamlined processes, and enhanced data accuracy
• Dispute and conflict management
• Streamlined Quality processes, resulting in a 65% decrease in overall Quality within 12 months
• Communicates with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner
• Prudential Migration Project- Onboarding of clients

• Participate in plan sponsor and prior record keeper calls as needed for large complex and custom plans
• Identify and eliminate waste and inefficiency in the process which leads to significant improvements in profitability
• Generating weekly reports on resource utilization restricted plan audits, PTS aging and SLA compliance
• Engage with client stakeholders to understand their needs, expectations, and potential concerns
• Conducted Nigo analysis, PKT, RCA for improved efficiency and Quality.
• Created knowledge tests and quizzes to evaluate trainee performance.

• · Expertise in running Predefined SQL Queries, Feedback report validations.
• · Performed Integration feedback testing that is pre migration under UAT environment.
• · Exposure of Testing and Requirements Gathering Tools- JIRA, HP ALM/Quality Center, Confluence, KANBAN Boards
• · Successfully migrated large clients
• · Develop test cases and prioritize testing activities.
• · Execute all the test cases and report defects, define severity and priority for each defect.

• Handling Customers individual account and Maintenance.
• Property taxes, Addition bills and utility bills payments as per guidelines.
• Handling high priority escalation loans.
• Coordinate with Services Quality, training and Knowledge management functions.
• Solving clients, Bank and customer queries as per request and guidelines.
• Handling and maintaining both escrow and non-escrow accounts.
• Interaction with onshore and Taxing Authorities