Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shrika Grier

Columbia,SC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

ASK Staffing, Inc
04.2020 - Current
  • Interviews claimants for unemployment insurance benefits, individually by telephone to obtain and record demographic, wage and work information.
  • Verifies eligibility and ensures prompt payment of benefits.
  • Takes initial claims by the evaluation of fact and detects eligibility issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Streamlined call center processes for improved efficiency and reduced wait times.

Sales Associate Specialist

Climate Home Products
06.2018 - 03.2020
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Complete email order’s.
  • Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
  • Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
  • Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
  • Enhanced brand presence within the local market by participating in trade shows, exhibitions, and other promotional events.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.

Customer Service Specialist

Computer Sciences Corporation
02.2016 - 03.2018
  • Answer incoming customer calls and responded to basic questions such as premiums, claims and benefits
  • Set up payments arrangements for insured regarding premiums
  • Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.
  • Update policy owner’s demographics such as address change, telephone number and email address. Review and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
  • Accounting functions such as payment history, applying payments to accounts and setting up payment arrangements.
  • Presented and clearly explained insurance policy options to clients based on their needs and goals.
  • Tracked the progress of all outstanding insurance claims.

Education

High School Diploma -

Airport High School
West Columbia, SC
2009

Skills

  • Quick learner
  • MS Windows proficient
  • Strong organizational skills
  • Exceptional communication skills
  • Account Updating
  • Data Collection
  • Data Entry

Timeline

Customer Service Representative

ASK Staffing, Inc
04.2020 - Current

Sales Associate Specialist

Climate Home Products
06.2018 - 03.2020

Customer Service Specialist

Computer Sciences Corporation
02.2016 - 03.2018

High School Diploma -

Airport High School

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Shrika Grier