Summary
Overview
Work History
Education
Skills
Timeline

Shrina Jennings

Florissant,MO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Home Health Aide CNA

Harmony Home Health
St Louis, MO
12.2020 - Current
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Used mobility devices to transport patients.
  • Helped residents walk with or without self-help devices.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Manager

Crazy 8
St Louis, MO
05.2018 - 12.2020
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Manager

Mconalds
St Louis, MO
02.2015 - 05.2018
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Education

CNA license - CNA License

Vashon High School, St Louis, MO
06.2018

High School Diploma -

Normandy High School, St Louis, MO
05.2003

Skills

  • EHR Management
  • Assisting with personal grooming
  • Collecting vital signs
  • Courteous demeanor
  • Problem-solving abilities
  • Credit card payment processing
  • Sales expertise
  • Adaptive team player

Timeline

Home Health Aide CNA - Harmony Home Health
12.2020 - Current
Manager - Crazy 8
05.2018 - 12.2020
Manager - Mconalds
02.2015 - 05.2018
Vashon High School - CNA license, CNA License
Normandy High School - High School Diploma,

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Shrina Jennings