Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Shrishti Srivastava

Roselle Park,United States

Summary

EXPERIENCED PROFESSIONAL with more than 13 years of experience in diverse aread from finance to being a chef and now leading a team . Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.

Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.

Being Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Smashburger
East Brunswick, NJ
09.2024 - Current
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Created new menu items based on customer feedback and industry trends.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Assisted with kitchen preparation during peak times as needed.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Established policies for cash handling procedures to maximize security measures.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Shift Manager

Taco Bell
Woodbridge, NJ
05.2024 - Current
  • Managing the restaurant in a high-paced food environment.
  • Ensured compliance with food safety regulations and quality standards.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Resolved conflicts between staff members in a professional manner.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Documented receipts, employee hours and inventory movement.
  • Taught staff upselling techniques to meet revenue targets.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Coached employees on interactions with customers to drive exceptional service.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Identified needs of customers promptly and efficiently.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Set up and adjusted machines and equipment to produce pre-determined results.

Chef

Self-employeed
Roselle Park, NJ
02.2018 - 04.2024
  • Created cost-effective menu to balance customer satisfaction and profitability goals.
  • Developed creative ideas for special events or promotions involving food preparation or presentation.
  • Monitored food supplies and placed orders when needed.
  • Developed recipes, menu items, and seasonal specials to ensure quality standards.
  • Trained new staff members in culinary techniques as well as kitchen safety procedures.
  • Assisted with the development of new menus by providing creative ideas.
  • Organized special events such as banquets or catering services.
  • Kept track of stock levels for each ingredient used in order to minimize waste.
  • Ensured proper portioning, arrangement, and garnishing of food before serving it to customers.
  • Managed the cleaning and maintenance of all kitchen equipment including stoves, ovens, fryers.
  • Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.

Corporate Bond Desk Dealer

ICap India Private Ltd
09.2014 - 11.2016
  • Managing portfolio of Indian institutions, FII and PENSION FUND in corporate debt market
  • Developed and implemented new trading strategies to increase liquidity and reduce risk on the corporate bond desk
  • Executed bond transactions in a timely and accurate manner to facilitate client needs
  • Developed and maintained relationships with clients and counterparties
  • Negotiated pricing on corporate bonds and structured products.
  • Provided training sessions for new members of the sales team regarding proper procedures when dealing with customers.
  • Attended trade shows or conventions regularly in order to stay abreast of industry developments and trends.
  • Ensured customer satisfaction by addressing any complaints or concerns promptly.
  • Participated in staff meetings regularly in order to discuss goals set forth by management team.
  • Advised customers on financing options available to them based on their individual needs.
  • Reviewed sales records daily in order to maintain accurate inventory levels at all times.
  • Generated reports detailing sales volume achieved by each member of the sales team.

Deputy Manager [P.C.G]

Kotak Securities Ltd
04.2011 - 08.2014
  • Assisted in the day-to-day running of the PCG department, including strategizing and implementing new processes
  • Keeping overview on global and domestic events having significance on Stock Movement
  • Tracking fundamentals and technicalities of stocks and top picks to increase Client Profitability by handling their Portfolio
  • Advising Clients in collaboration with Research Team to give Utmost Value Proposition
  • Make flawless execution of orders and to provide an accurate result
  • IPO, FPO, Structured Product Pitching
  • Developed and maintained relationships with key stakeholders, both internal and external.

Education

Master of Business Administration in Finance -

ITM Business School
Chennai
03.2011

Bachelor of Commerce in Graduate -

University of Allahabad
Allahabad
03.2009

High School -

Bishop Johnson School & College
Allahabad
03.2006

Skills

  • Communication and facilitation
  • Financial analysis and reporting
  • Staff Development
  • Equipment Troubleshooting
  • Flexible Schedule
  • Shift checklists
  • Schedule oversight
  • Inventory Control
  • Team Development
  • Punctual and Reliable
  • Hiring and Recruiting
  • Opening and closing procedures
  • Documentation And Reporting
  • Energetic and Enthusiastic
  • Cash Handling
  • Operations Management
  • Mentoring and Coaching
  • Inventory controls

Certification

  • FOOD SAFETY CERTIFIED
  • PURSUING SERV SAFE CERTIFICATION
  • NCFM CERTIFIED
  • NISM CERTIFIED
  • NSE/BSE CERTIFIED

Accomplishments

  • Best Dealer Participant Award - Kotak Securities
  • Best performer on month over month basis - Kotak Securities

Timeline

Restaurant Manager

Smashburger
09.2024 - Current

Shift Manager

Taco Bell
05.2024 - Current

Chef

Self-employeed
02.2018 - 04.2024

Corporate Bond Desk Dealer

ICap India Private Ltd
09.2014 - 11.2016

Deputy Manager [P.C.G]

Kotak Securities Ltd
04.2011 - 08.2014

Master of Business Administration in Finance -

ITM Business School

Bachelor of Commerce in Graduate -

University of Allahabad

High School -

Bishop Johnson School & College

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Shrishti Srivastava