Shristi Rai
Williston,VT
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for helping people, diverse communities and building relationships.
Overview
3
3
years of professional experience
Work History
Wafer Fab Technician
Global Foundries Semiconductor Mfg
Burlington, VT
07.2022 - Current
- Aligned photomask patterns on photoresist layers and exposed patterns to ultraviolet light.
- Managed equipment loading and unloading and moved finished work to stations for further processing.
- Controlled processing cycles and monitored machinery in operation to spot problems.
- Maintained and verified processing, production and inspection information reports.
- Studied work orders, instructions, formulas and processing charts to determine specifications and sequence of operations.
- Loaded semiconductor materials into furnace.
- Participated in research and development activities to create new unit processes for future technology platforms.
Shift Lead
Walgreens
Williston, VT
01.2022 - 05.2022
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Interpreter
Somali Bantu Association
Burlington, VT
07.2022 - Current
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Maintained message content, tone and emotion as closely as possible.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Created plans and communicated deadlines to complete projects on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Worship Leader
Bhutanese Churches Of New England
Williston, VT
01.2022 - Current
- Coordinated music and special vocals for worship services.
- Recruited volunteers for choirs and worship teams.
- Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
- Set up PowerPoint presentations with lyrics for congregation.
- Provided spiritual care through visitation, counseling and prayer.
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Led programs such as worship, study, fellowship and service opportunities.
- Supervised associate pastors and staff leading education, youth, pastoral care and older adult ministry programs.
Customer Care Specialist
Best Buy
Williston, VT
10.2019 - 03.2020
- Handling cash, communicating with people,
- Problem solving, decision making, doing returns and pickup orders.
- Performed cash handling
- Order management
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Directed customers to appropriate departments for additional support.
- Communicated with customers to identify needs and expectations.
Customer Service Associate
Plato’s Closet
Williston, VT
11.2018 - 06.2019
- Handle cash, maintain inventory, assist customers with finding what customers want and developing skills of communication.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Education
Associate of Science - Behavioral Sciences
Community College of Vermont
Winooski, VT06.2023
Essex High School
Essex Junction, VT07.2020
High School Diploma -
Essex High School
Essex Junction, VT07.2020
St. Michael College
2018
Skills
- Timelines and Milestones
- Communication
- Multi-Lingual / Writer
- Patience
- Empathy
- Cultural Competence
- Professional Commitment
- Organization
- Interpretation
- Active Listener
- Critical thinking & Problem solving
Languages
Nepali
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Wafer Fab Technician
Global Foundries Semiconductor Mfg
07.2022 - Current
Interpreter
Somali Bantu Association
07.2022 - Current
Shift Lead
Walgreens
01.2022 - 05.2022
Worship Leader
Bhutanese Churches Of New England
01.2022 - Current
Customer Care Specialist
Best Buy
10.2019 - 03.2020
Customer Service Associate
Plato’s Closet
11.2018 - 06.2019
Associate of Science - Behavioral Sciences
Community College of Vermont
Essex High School
High School Diploma -
Essex High School
St. Michael College