Shrita Patton
Tucker,GA
Summary
Detail-oriented investigator with a strong leadership background in security management. Exceptional communication skills and a vast network of community resources. Skilled in assisting law enforcement in cases and collaborating with others to identify links between cases. Proficient in analyzing complex data and uncovering trends, utilizing analytical thinking and problem-solving abilities to uncover hidden details and patterns. Experienced in research methodologies and data analysis, with keen observational and critical thinking abilities. Known for delivering impactful results through meticulous information gathering and interpretation.
Overview
11
11
years of professional experience
Work History
Senior Fraud Analyst
Bank of America
12.2023 - Current
- Optimized system performance by conducting regular reviews of rules, filters, and thresholds in the company''s fraud detection platform.
- Promoted a culture of integrity within the organization by fostering awareness of ethical standards and compliance requirements related to fraud prevention.
- Assisted in the design of robust controls that minimized instances of false positives while maximizing genuine fraud identification rates.
- Improved case resolution times by streamlining investigation processes and optimizing resource allocation.
- Leveraged expertise in statistical analysis to identify patterns indicative of fraudulent behavior or transaction anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Reviewed transactions and receipts to identify any suspicious activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Championed technology advancements like machine learning algorithms to enhance real-time monitoring capabilities for early detection of suspicious activity patterns.
Transportation Coordinator
Volmy Express Transportation
10.2018 - Current
- Handled calls from drivers, customer service, and other route-related inquiries
- Resolved routine problems with routing, courier staffing, and common customer service issues
- Scheduled drivers to maximize transportation revenue and guest satisfaction
- Communicated with customers to develop and maintain professional business relationships
- Maintained records to allow for proper maintenance of vehicles
- Coordinated pickup and delivery of freight to clients in a timely manner
- Collaborated with workers and managers to solve work-related problems
- Provided assistance in balancing books, tracking, monitoring and projecting unit's budget needs and in developing unit policies and procedures
- Prepared and maintained work records and reports of information such as employee time and wages, daily receipts, and inspection results
- Quoted prices to customers
Fraud and Risk Analyst
Internal Revenue Service
11.2022 - 01.2023
- Interacted with customers to further develop cases and analyze points of compromise
- Observed customer transactions to identify fraudulent activity
- Collected data from internal and external sources to facilitate meaningful analysis
- Used multiple operating systems and verification tools to optimize detection and prevention of fraudulent
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Maintained knowledge of current events and trends in such areas as money laundering and criminal tools and techniques
- Created and maintained logs, records, and databases of information about fraudulent activity
- Gathered financial documents related to investigations
- Interviewed witnesses or suspects and took statements
- Reviewed reports of suspected fraud to determine need for further investigation
- Prepared written reports of investigation findings
- Documented investigative activities
Fraud Analyst
Barclays Bank
01.2022 - 05.2022
- Observed customer transactions to identify fraudulent activity
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Utilized strong analytical skills to review multiple banking products and systems to determine occurrence of financial abuse
- Interacted with customers to further develop cases and analyze points of compromise
- Used multiple operating systems and verification tools to optimize detection and prevention of fraudulent
- Trained others in fraud detection and prevention techniques
- Reviewed reports of suspected fraud to determine need for further investigation
- Gathered financial documents related to investigations
- Documented investigative activities
Census Enumerator
United States Census
08.2020 - 10.2020
- Visited citizens' homes to ask questions about demographic and economic status
- Compiled, recorded and coded information into predefined database
- Contacted people through e-mail, telephone, or in person to gather information
- Submitted data to help build comprehensive records for lawmakers
- Verified authenticity of information provided by establishing direct contact with family members
- Obtained from interview for completeness and accuracy
- Maintained a professional demeanor throughout the interviewing process, regardless of circumstances or applicant behavior
- Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning and explanation
- Located and listed addresses and households
- Interviewed subjects at home, place of business and field location
Claims Adjuster
Progressive Insurance and Casualty
08.2016 - 03.2019
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared summaries of damage, payments, and policy coverage.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
Financial Service Manager
Amscot Financial
03.2014 - 08.2016
- Responsibilities check cashing contract verification input customers information fax emails verifying bank account cash count entry prepaid master cards bill collection
- Reviewed collection reports determining status of collections and amount of outstanding balances
- Oversaw flow of cash and financial instruments
- Examined, evaluated and process loan applications
- Recruited staff members and oversaw training programs
Education
Bachelor of Science - Information Technology With Emphasis of Management
South University
Savannah, GA05-2026
LICENSES CLAIMS ADJUSTER -
University of South Florida
Tampa, FL09.2016
Skills
- Collaborative team member
- Effective communication
- Organized recordkeeping
- Effective negotiation techniques
- Conflict resolution
- Attention to detail
- Effective verbal communication
- Effective written communication
- Loss prevention strategies
- Witness interviewing
- Client account oversight
- Conflict resolution
- Fraud detection expertise
- Data interpretation
- Advanced transaction management
- Administrative processes
- Customer support
- Innovative problem-solving
- Market trend analysis
- Documenting evidence
- Procedure evaluation
- Fraud response management
- Fraud prevention workflow design
- Analytical investigative methods
- Banking process management
- Fraud detection management
- Fraud detection systems
- Fraud analysis
- Effective verbal communication
- Transaction analysis
- Client case management
- Professional communication skills
- Commitment to ethical standards
Timeline
Senior Fraud Analyst
Bank of America
12.2023 - Current
Fraud and Risk Analyst
Internal Revenue Service
11.2022 - 01.2023
Fraud Analyst
Barclays Bank
01.2022 - 05.2022
Census Enumerator
United States Census
08.2020 - 10.2020
Transportation Coordinator
Volmy Express Transportation
10.2018 - Current
Claims Adjuster
Progressive Insurance and Casualty
08.2016 - 03.2019
Financial Service Manager
Amscot Financial
03.2014 - 08.2016
Bachelor of Science - Information Technology With Emphasis of Management
South University
LICENSES CLAIMS ADJUSTER -
University of South Florida
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