Shriya Kathuria
Jersey City,NJ
Summary
Skilled in delivering exceptional customer service and implementing productivity improvements. Proficient in managing resources and budgets. Bachelors degree in business informative systems. Fluent in English, Hindi and Punjabi. Enthusiastic abut contributing to a team and achieving further success.
Overview
3
3
years of professional experience
Work History
Floor Manager
Mughlai Grill
New York , New York
02.2023 - Current
- Hired, trained and evaluated performance of sub-ordinate employees.
- Сreated and submitted daily written report to upper management.
- Set performance goals and sales contest for wait staff.
- Reduced operatioal coasts by 15% through effective resource allocation.
- Resolved customer complaints, resulting in a 20% increase in customer retention.
Server
Mughlai Indian Cuisine
New York, New York
08.2022 - 01.2023
- Maintained full product knowledge of menu and specials.
- Made suggestions to customers based on preferences.
- Always mindful of sanitation and safety considerations when handling food.
- Cleaned and reset tables promptly and efficiently for incoming customers, with a noticeable impact on reduced wait times.
- Successfully handled cash and credit card transactions, processed payments, and ensured accuracy in all sales.
Hostess
Saar Indian Cuisine
New York, NY
12.2021 - 07.2022
- Organized and scheduled reservations for customers daily, both over the phone and online.
- Greeted an average of 300 guests per day at the door ad escorted them to their tables.
- Communicated with customers and restaurant staff to guarantee that any concerns were promptly addressed and guests left happily.
- Assisted in preparing the dining area ahead of each service.
- Proven ability to handle large customer volumes while staying organized and efficient.
Education
BBA - Business Analytics
California State University, Fresno
Fresno, CA08-2020
Skills
- Leadership
- Communication
- Problem solving
- Time management
- English literature
Timeline
Floor Manager
Mughlai Grill
02.2023 - Current
Server
Mughlai Indian Cuisine
08.2022 - 01.2023
Hostess
Saar Indian Cuisine
12.2021 - 07.2022
BBA - Business Analytics
California State University, Fresno