Shriya Vundavalli
San Francisco,CA
Summary
I believe that customer experiences in a restaurant are greatly shaped by the waitstaff. A hostess is the first person who communicates with the customer, therefore it is their responsibility to set the tone of the meal and the restaurant. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
3
3
years of professional experience
Work History
Lead Hostess
First Watch Daytime Cafe
Cary , NC
05.2020 - 03.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Informed servers of newly seated parties for speedy service.
Cashier
AMC Theatres
Morrisville, NC
03.2018 - 06.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Arts - Fashion Marketing And Visual Merchandising
Academy of Arts University
San Francisco, CA06.2024
Skills
- Team Player
- Attention to Detail
- Guest Experience Management
- Self-motivated professional
- Conflict resolution
- Fluent in French, English, Telugu, and Hindi
- Responding to Difficult Customers
Timeline
Lead Hostess
First Watch Daytime Cafe
05.2020 - 03.2022
Cashier
AMC Theatres
03.2018 - 06.2019
Bachelor of Arts - Fashion Marketing And Visual Merchandising
Academy of Arts University
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