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SHRONDA JACKSON
TAMPA
Summary
Proven Lead Transition Specialist with a track record of enhancing team efficiency and achieving KPI goals at Patient Engagement Advisors. Skilled in organizational development and technical acumen, adept at multitasking and fostering teamwork. Demonstrated ability to improve operations and support team success through effective training and coaching. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Lead Transition Specialist
Patient Engagement Advisors
01.2022 - Current
- Assist with the preparation and management of the schedule fot Transition Specialist{TS} team;supports management of call-ins and paid time off.
- Supports supervisor in ensuring overall workflow efficiencies and operations.
- Assists in ensuring functionality of onsite technology{IPads,PEA IT support-related matters} and any other associated collateral.
- Ensures KPI goals are monitored and achieved.
- Supports daily TS performance.Provides performance based feedback to team.
- Leads and supports team member huddles.
- Communicates new business opportunities to direct manager.
- Supports on boarding new team members.
- Maintains open and honest communication with Transition Specialist supervisor at all times.
Sterile Processing Technician
Baycare Health Systems, St. Joseph Hospital
07.2021 - 01.2022
- Inspected sterile package integrity prior to distribution.
- Picked instruments and supplies for surgeries.
- Identified parameters and sterilization method required for each item to be sterilized.
- Verified and maintained proper documents and records for sterilization.
- Wrapped trays, instrument packs, and sets.
- Recorded biologicals and test results.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
Behavior Technician 3
Quest Inc.
07.2016 - 07.2021
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Learned specialized behavior approaches to implement behavioral strategies.
- Supported client using principles of applied behavior analysis.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported patient confidentiality in accordance with HIPAA regulations.
Home Health Aide
Solaris Homecare
08.2010 - 09.2017
- Assisted disabled clients to support independence and well-being.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Education
Home Health Aide - Healthcare
Tampa Medical Prep
Tampa, FL05.2008
Medical Assistant - Healthcare
Concorde Career Institute
Tampa, FL10.2005
High School Diploma -
Gary Adult Center
Tampa, FL05.2001
Skills
- Organizational Development
- Training and coaching
- Technical acumen
- Records Maintenance
- Conflict Management
- Reliability
- Multitasking
- Self Motivation
- Analytical Skills
- Teamwork and Collaboration
- Critical Thinking
- Goal Setting
- Written Communication
Software
Excel
Microsoft Spreadsheets
Timeline
Lead Transition Specialist
Patient Engagement Advisors
01.2022 - Current
Sterile Processing Technician
Baycare Health Systems, St. Joseph Hospital
07.2021 - 01.2022
Behavior Technician 3
Quest Inc.
07.2016 - 07.2021
Home Health Aide
Solaris Homecare
08.2010 - 09.2017
Home Health Aide - Healthcare
Tampa Medical Prep
Medical Assistant - Healthcare
Concorde Career Institute
High School Diploma -
Gary Adult Center
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