Shronette Gastile
Customer Service
Hazlehurst,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Armed Security Officer
Safe Security Inc.
06.2024 - Current
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Controlled access to property to secure facility and grounds from unauthorized entry.
Access Services Representative II
Intrepid USA Healthcare Services
12.2023 - 06.2024
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Service Delivery Consultant/CCR Operator
Chime Solutions
09.2019 - 03.2023
- Customer Care Advocate in a call center responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.
- Conducting client interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
- Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: benefit collections, pharmacy benefits, obtaining proper authorizations, and preliminary financial counseling services to prevent delays in care,
Education
Certified Medical Administrative Assistance - Medical Administrative Assistance
06.2007
- Professional Development: Medical Assisting Foundations
High School Diploma -
05.2006
Skills
- Customer Relations
- Customer Service
- Medical terminology knowledge
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- Critical Thinking
- Problem-solving abilities
- Conflict Resolution
- Data Collection
Timeline
Armed Security Officer - Safe Security Inc.
06.2024 - Current
Access Services Representative II - Intrepid USA Healthcare Services
12.2023 - 06.2024
Service Delivery Consultant/CCR Operator - Chime Solutions
09.2019 - 03.2023
Comfort And Care School of Allied Health - Certified Medical Administrative Assistance, Medical Administrative Assistance
Hazlehurst High School - High School Diploma,
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